Customer Service & Logistics Coordinator

The Supreme HR Advisory Pte. Ltd.

Singapore

On-site

SGD 31,000 - 35,000

Full time

4 days ago

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Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Customer Service Executive in Penjuru, Singapore.

The role focuses on order processing, customer communications, and coordinating with logistics to ensure timely delivery. Salary ranges SGD 2,800–3,100 monthly, with standard Monday–Friday hours from 8:30am to 5:00pm. You will support OSH practices and maintain a safe work environment, while handling inquiries and resolving issues to ensure customer satisfaction.

Qualifications

2–3 years' experience in Logistic Operations.
Proficient in Microsoft Office.
Experience in order processing and customer communication.

Responsibilities

Committed to preventing injuries and maintaining a safe environment.
Support the OSH program and ensure safe work methods and regulations.
Responsible for order processing, verifications, and follow-up with customers.
Prepare orders for Planner and follow-up with customers for incomplete information.
Coordinate with booking agents or ship operators for supply schedule status.
Collaborate with planner to ensure timely supply and coordination.
Tally orders at end of day to ensure none are missed.
Ensure delivery orders are received and forwarded to customers as proof of delivery.
Close job orders for billing upon completion.
Handle customer complaints, provide appropriate solutions and alternatives.
Foster long-term relationships with customers through open communication.