Customer Service Executive (Work in Loyang, SAP, Coating Manufacturing) AWS + VB

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 47,000 - 58,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. is seeking a Logistics/Sales Coordinator to support order entry, quoting, and delivery coordination in Loyang. The role involves SAP-based order processing, liaising with freight forwarders, and ensuring timely shipments.

You will also handle billing support for field service, manage stock for made-to-stock items, and address quality issues by coordinating with source plants and QA teams. Strong communication and understanding of Incoterms are essential.

Qualifications

• GCE 'A' Level or Diploma in Business Management or equivalent.
• SAP knowledge is a must.
• Excellent communication skills
• Understanding of international payment terms and incoterms
• Willing to work in Loyang

Responsibilities

• Create sales quotations upon request from customers or sales team.
• Order entry and follow-up with customers on delivery dates, including system projects order entry, PO placement with source and logistics matters.
• Releasing of shipment for pick/pack. Co-ordinating with freight forwarders for pickup.
• Support Field Service on service order and billing.
• Manage quality complaints between customers and source plant.
• Update equipment parts lead time.
• Follow-up on incoming shipment (equipment parts) including system projects.
• Ensure optimum stock level for made to stock items.
• Lodge QM Quality Notification in SAP for quality defects of goods and take appropriate corrective actions to close the loop.
• Ensure that orders are entered based on MTS/MTO criteria.

Skills

Excellent communication skills

Understanding of incoterms

Willing to work in Loyang

Education

GCE 'A' Level or Diploma in Business Management or equivalent

Tools

SAP

Job description

Job Responsibilities:

• Create sales quotation upon request from customers or sales team.




• Order entry and follow-up with customers on the delivery dates, including system projects order entry, PO placement with source and logistics matters.




• Releasing of shipment for pick/pack. Co-ordinating with freight forwarders for pickup.




• Support Field Service on service order and billing.




• Manage quality complaints between customers and source plant.




• Update equipment parts lead time.




• Follow-up on incoming shipment (equipment parts) including system projects.




• Ensure optimum stock level for made to stock items.




• Lodge QM Quality Notification in SAP for quality defects of goods and take appropriate corrective actions to close the loop.




• Ensure that orders are entered based on MTS/MTO criteria.

Job Requirements:

• GCE 'A' Level or Diploma in Business Management or equivalent.




• SAP knowledge is a must.




• Excellent communication skills




• Understanding of international payment terms and incoterms




• Willing to work in Loyang.