Customer Service Executive (F&B), SEA & Export Market

Symrise AG; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Symrise AG in Singapore is seeking a Customer Service Executive for SEA and export markets to drive end-to-end order delivery, coordinating with production and logistics and ensuring accurate documentation such as Letters of Credit.

You will handle inquiries, log complaints, and coordinate returns or recalls, while supporting a quality-focused, customer-oriented team with strong Excel and SAP SD/O2C skills.

Qualifications

• Diploma in any discipline with at least 5 years' experience in Customer Service handling order fulfilment.
• Good command of English to communicate with internal & external stakeholders including global key accounts.
• Responsible, responsive and committed with good interpersonal skills and a customer-oriented, team player approach.
• Strong attention to detail and organizational skills with good learning agility and ability to work independently with minimal supervision.
• Proficient in Microsoft Excel with good working experience in SAP particularly SD/O2C modules.

Responsibilities

• Manage order fulfilment & processing.
• Act as the key contact for customers on order management, responding promptly to phone calls and queries.
• Enter and validate customer orders.
• Liaise with various departments to ensure production and dispatch meet customers' requested delivery dates.
• Track orders by issuing order confirmations, keeping customers informed of order status and responding promptly to changes in customer instructions.
• Handle Letters of Credit and related customer documentation.
• Log customer complaints in Q-Notification (Complaint System) and support the Complaints Team by obtaining samples, storage conditions and end application details to aid investigation.
• Coordinate goods return and product recalls where required.

Skills

Order fulfilment

Customer service

Excel

SAP SD/O2C

English communication

Education

Diploma

Tools

SAP SD/O2C

Microsoft Excel

Job description

About Symrise AG

Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients as well as functional ingredients. Its customers include perfume, cosmetics, food and beverage manufacturers, the pharmaceutical industry and producers of dietary supplements and pet food.
With sales of around €4.9 billion in the 2025 financial year, the company is one of the world's leading providers. The Group, headquartered in Holzminden, Germany, has more than 100 locations in Europe, Africa and the Middle East, Asia, the USA and Latin America.
Together with its customers, Symrise develops new ideas and market-ready concepts for products that form an indispensable part of everyday life. Economic success and corporate responsibility are inextricably linked.
Symrise - always inspiring more...

Customer Service Executive (F&B), SEA + Export Markets

As a Customer Service Executive, you will be the trusted point of contact for our customers, driving smooth end-to-end order delivery from the first enquiry through dispatch. Working closely with colleagues across production and logistics, you will keep customers informed, resolve queries promptly and handle key documentation such as Lettes of Credit. You will also play an important part in upholding product quality by supporting compliant investigations and coordinating returns or recalls when needed.

The Position:

• Manage order fulfilment & processing


• Act as the key contact for customers on order management, responding promptly to phone calls and queries


• Enter and validate customer orders


• Liaise with various departments to ensure production and dispatch meet customers' requested delivery dates


• Track orders by issuing order confirmations, keeping customers informed of order status and responding promptly to changes in customer instructions.


• Handle Letters of Credit and related customer documentation


• Log customer complaints in Q-Notification (Complaint System) and support the Complaints Team by obtaining samples, storage conditions and end application details to aid investigation


• Coordinate goods return and product recalls where required.

The Ideal Candidate:

• Diploma in any discipline with at least 5 years' experience in Customer Service handling order fulfilment


• Good command of English to communicate with internal & external stakeholders including global key accounts


• Responsible, responsive and committed with good interpersonal skills and a customer-oriented, team player approach


• Strong attention to detail and organizational skills with good learning agility and ability to work independently with minimal supervision.


• Proficient in Microsoft Excel with good working experience in SAP particularly SD/O2C modules