Customer Service Executive (Credit Control & Collections)

Skylink Holdings Limited; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Skylink Holdings Limited in Singapore seeks a collections professional to monitor due and overdue invoices, review aging reports, and negotiate payment plans within policy. You will maintain accurate records and support weekly AR aging reporting.

Collaborating with sales and customer service, you will investigate disputes, issue reminders, and enforce credit control procedures while protecting cash flow and upholding company standards.

Qualifications

• Diploma or degree in accounting, finance, or business, or equivalent experience.
• Minimum 2 to 3 years in accounts receivable, credit control, or collections. Experience with disputes, letters of demand, or legal escalation is strongly preferred.
• Firm and assertive communicator who stays calm and professional under pressure and is comfortable saying no and following through.
• Strong negotiation skills and sound judgment on when to act and escalate when needed.
• Careful and organized, with accurate records and attention to detail.
• Proficient in Excel and accounting software
• Knowledge of Singapore debt recovery processes is a plus.
• Able to work with sales and customer service teams and to push back respectfully when they disagree.

Responsibilities

• Monitor due and overdue invoices, and follow up by phone, email, written correspondence, and in person.
• Review aging reports regularly and prioritize high-risk and high-value accounts.
• Negotiate payment plans within company policy and secure written commitments.
• Investigate and resolve payment disputes with sales, customer service, and customers, and settle billing discrepancies promptly
• Hold firm on valid claims and keep a clear record of every dispute and its outcome.
• Issue reminders, final notices, and letters of demand.
• Recommend accounts for credit hold, stop supply, escalation, or legal action, and prepare documents for lawyers or tribunals when needed.
• Apply and enforce the company's credit control policies and procedures.
• Maintain accurate, up-to-date records of customer communications and collection activity.
• Prepare and distribute weekly AR aging and collection reports to management, flagging risks and recommending actions.
• Support credit limit reviews for new and existing customers.
• Perform other duties as assigned by your superior or the Head of Department.

Skills

Accounts receivable

Credit control

Negotiation

Excel

Communication

Education

Accounting/Finance degree

Tools

Excel

Accounting software

Job description

Skylink Holdings Limited (SGX: XZB) is a leading provider of commercial vehicle leasing, hire-purchase financing, and engineering services in Singapore. Listed on the SGX Catalist Board on 17 September 2025, Skylink has built a strong reputation for reliability, innovation, and customer-focused solutions.

Established in 2017, Skylink is your trusted mobility partner, offering a complete range of services, including vehicle retail, leasing, credit financing, and workshop servicing. Our mission is to deliver peace of mind and confidence through dependable and high-quality solutions.

We are proud to partner with respected brands such as Certis Cisco, ISS, UPS, Sheng Siong, and FairPrice, providing tailored vehicle and fleet solutions to both SMEs and multinational corporations. With a fleet of over 1,400 commercial vehicles, Skylink continues to drive excellence and innovation across the region.

At Skylink, our people are our greatest strength. We are committed to fostering a supportive and dynamic workplace where every employee can learn, grow, and thrive. Whether your passion lies in sales, marketing, operations, engineering, or customer service, you’ll find rewarding opportunities to develop your career and make an impact. Join our team and be part of a forward-thinking company that values commitment, collaboration, and growth.

Your journey starts here—with Skylink.

Job Descriptions:

Collections

• Monitor due and overdue invoices, and follow up by phone, email, written correspondence, and in person.
• Review aging reports regularly and prioritize high-risk and high-value accounts.
• Negotiate payment plans within company policy and secure written commitments.

Disputes and legal escalation

• Investigate and resolve payment disputes with sales, customer service, and customers, and settle billing discrepancies promptly
• Hold firm on valid claims and keep a clear record of every dispute and its outcome.
• Issue reminders, final notices, and letters of demand.
• Recommend accounts for credit hold, stop supply, escalation, or legal action, and prepare documents for lawyers or tribunals when needed.

Credit control and reporting

• Apply and enforce the company's credit control policies and procedures.
• Maintain accurate, up-to-date records of customer communications and collection activity.
• Prepare and distribute weekly AR aging and collection reports to management, flagging risks and recommending actions.
• Support credit limit reviews for new and existing customers.
• Perform other duties as assigned by your superior or the Head of Department.

Job Requirement:

• Diploma or degree in accounting, finance, or business, or equivalent experience.
• Minimum 2 to 3 years in accounts receivable, credit control, or collections. Experience with disputes, letters of demand, or legal escalation is strongly preferred.
• Firm and assertive communicator who stays calm and professional under pressure and is comfortable saying no and following through.
• Strong negotiation skills and sound judgment on when to  ??
• Careful and organized, with accurate records and attention to detail.
• Proficient in Excel and accounting software
• Knowledge of Singapore debt recovery processes is a plus.
• Able to work with sales and customer service teams and to push back respectfully when they disagree.