Customer Service Executive (Club Concierge)

LAGUNA HOTEL HOLDINGS PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Laguna Hotel Holdings Pte. Ltd. is seeking a front desk associate to provide exceptional customer service to members and guests at the golf facility in Singapore. The role involves handling golf reservations, payments, and daily shop operations to ensure a smooth guest experience.

You will rotate through shifts, including weekends and public holidays, maintaining confidentiality and professionalism while delivering merchandise information and assistance to members and guests.

Qualifications

• Minimum 1 year of front desk experience.
• Strong interpersonal and communication skills.
• Able to handle private and confidential matters discreetly.
• Five-day work week with rotating shifts including weekends and public holidays.

Responsibilities

• Provide high level customer service and assist in members' and guests' enquiries.
• Assist in golf reservations for members and guests (via phone, email or in-person).
• Perform opening and closing procedures for golf sports shop.
• Handle sales and money transactions during shift with accountability.
• Maintain an accurate up-to-date Golf Tee Sheet.
• Collect fees for green fees, buggy, rental clubs/shoes, corporate bookings, and late cancellations.

Skills

Front desk experience

Interpersonal communication

Confidential handling

Job description

JOB DESCRIPTION

• Provide a high level of customer service and assist in members and guests’ enquiries.
• Assist in golf reservations for members and guests (via phone, email or in-person).
• Perform opening and closing procedures for golf sports shop.
• Responsible for the accountability of all sales and money transactions made during shift.
• Maintain an accurate up-to-date Golf Tee Sheet.
• Collect fees for the green, buggy, rental club/shoes, corporate and late cancellation, etc.
• Assist members and guests by selling merchandize and providing information in a professional manner.
• Assist in rotating stock, displaying merchandize in an appealing, well presented and orderly manner.
• Assist in maintaining/monitoring inventory and stocktake.
• Communicate with Golf Service Attendant, Golf Course Officer on changes, wherever appropriate.
• Assist corporate events with billing, registration, goodies bags, issuing score card, etc.
• Receive and process payment from member’s monthly statement, refunds and billing disputes.
• Assist and provide application relevant forms for members and guests on various privileges and services that we offer

JOB REQUIREMENTS

• Min 1 year of experience in front desk duties
• Good interpersonal and communication skills
• Possess a high level of confidentiality when handling Private & Confidential matters
• Five-day work week (include weekends and public holiday).
• Rotating shift hours.