Customer Service Executive (Car Rental Operations) - 5.5 days

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking a Customer Service Executive to support car rental operations. The role centers on coordinating bookings, guiding customers through the rental journey, and ensuring smooth day-to-day activities.

Key duties include handling rental documentation, liaising with partners, and maintaining accurate customer records. The ideal candidate has at least 1 year in related roles, with strong communication and organizational skills, and a valid driving

Qualifications

• Minimum 1 year in customer service, car rental, logistics, or related fields.
• Proficient in Microsoft Office tools.
• Excellent communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Strong organizational skills and attention to detail.
• Able to multitask in a fast-paced environment.
• Capable of working independently and in a team.

Responsibilities

• Manage retail and corporate vehicle rental bookings and reservations.
• Coordinate vehicle collection, handover, activation and return processes.
• Serve as main point of contact for customer enquiries and service requests.
• Handle rental documentation and maintain accurate customer records.
• Coordinate replacement vehicles for customers in breakdowns or accidents.
• Monitor vehicle availability and support fleet utilization planning.
• Liaise with internal departments, workshops, insurers and external partners to resolve issues.
• Follow up on customer feedback and provide prompt solutions.
• Prepare administrative reports and maintain operational documentation.
• Support day-to-day operations and perform other duties as assigned.

Skills

Customer service

Communication

Organization

Attention to detail

Teamwork

Multitasking

Problem solving

Tools

Microsoft Office

Job description

We are seeking a Customer Service Executive to support our car rental operations. The successful candidate will be responsible for coordinating vehicle rentals, assisting customers throughout the rental journey, and ensuring smooth day-to-day operations.

Key Responsibilities

• Manage retail and corporate vehicle rental bookings and reservations.
• Coordinate vehicle collection, handover, activation, and return processes.
• Serve as the main point of contact for customer enquiries and service requests.
• Handle rental documentation and maintain accurate customer records.
• Coordinate replacement vehicles for customers involved in breakdowns or accident-related cases.
• Monitor vehicle availability and support fleet utilization planning.
• Liaise with internal departments, workshops, insurers, and external partners to ensure timely resolution of operational issues.
• Follow up on customer feedback and provide prompt solutions to service-related matters.
• Prepare administrative reports and maintain operational documentation.
• Support day-to-day operations and perform other duties as assigned.

Requirements

• Minimum 1 year of experience in customer service, customer support, car rental, logistics, transportation, or related industries.
• Possess a valid Class 3 or 3A Driving License.
• Good communication and interpersonal skills.
• Customer-focused with a professional and positive attitude.
• Proficient in Microsoft Office applications.
• Strong organizational skills with attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Able to work both independently and as part of a team.