Customer Service Executive

RRECRUITER PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading logistics firm in Singapore is seeking a customer service representative to handle shipment bookings and provide excellent service. The ideal candidate has experience in freight forwarding and strong communication skills. This role involves managing customer enquiries, negotiating rates, and ensuring efficient operations. Candidates should be able to multitask in a fast-paced environment. Competitive compensation and opportunities for growth are offered.

Qualifications

• Experience in customer service, operations, or sales within freight forwarding or logistics.
• Good understanding of basic IT applications and online systems.
• Ability to work independently and manage fast-paced operations.

Responsibilities

• Handle customer enquiries and shipment bookings.
• Provide updates on shipment status and service options.
• Negotiate freight rates and maintain customer relationships.
• Monitor daily reports and provide proactive solutions.

Skills

Customer service skills

Problem-solving skills

Communication skills

Multitasking

Tools

Microsoft Office

Online systems

Job description

Job Overview

Responsible for providing excellent customer service, handling shipment bookings, coordinating with carriers, and supporting daily freight operations.

Key Responsibilities

• Handle customer enquiries, shipment bookings, and data entry into the tracking system.
• Provide timely updates on shipment status, space availability, and service options.
• Resolve customer issues and coordinate special cargo requirements (AOG, DG, OOG, etc.).
• Negotiate freight rates and cargo space with airlines/carriers.
• Maintain strong relationships with existing customers and explore new shipment opportunities.
• Monitor daily reports to anticipate issues and provide proactive solutions.
• Ensure accurate order entry, pricing, and follow up on credit or billing matters.
• Maximize loading and shipping efficiency for customer orders.
• Prepare monthly administrative reports and assist in cross-training activities.
• Perform other operational or customer service tasks as assigned.

Requirements

• Experience in customer service, operations, or sales within freight forwarding, logistics, or air cargo is preferred.
• Good understanding of Microsoft Office, online systems, and basic IT applications.
• Strong communication, problem-solving, and customer-handling skills.
• Ability to multitask, work independently, and manage fast-paced operations.

For interested applicants, kindly send your resume in Word/PDF format to include the following in your resume including:

1. Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

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Nguyen Thi Doan | R23116355

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