Customer Service Executive

Allied Search Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Allied Search Pte Ltd in Singapore is seeking a Customer Service Executive to manage hotline inquiries and coordinate funeral service arrangements. You will gather client information, explain procedures, and liaise with service providers to ensure smooth delivery.

Responsibilities include maintaining accurate client records, handling billing coordination with the Finance team, and providing timely follow-up to enquiries.

Qualifications

• Minimum 1 year of customer service experience in the service industry.
• Keen interest in funeral service industry.

Responsibilities

• Manage incoming hotline calls and respond to client enquiries professionally and promptly.
• Gather and verify relevant client information to facilitate service arrangements.
• Explain service procedures, processes, and necessary preparations clearly to clients.
• Coordinate service arrangements and ensure all details are accurately communicated to relevant parties.
• Follow up with clients in a timely manner to address enquiries and ensure smooth service coordination.
• Liaise with service providers and relevant stakeholders to facilitate service delivery.
• Work closely with the Operations team to ensure arrangements are carried out efficiently.
• Coordinate with the Finance team on billing, payments, and related administrative matters.
• Maintain accurate client records, documentation, and service-related information.
• Perform other administrative and ad-hoc duties as assigned.

Skills

Customer service

Phone handling

Communication

Job description

Reputable organisation in funeral services industry

Opportunities for career exposure and growth

Central work location

As a Customer Service Executive, you will be responsible for the following duties:

• Manage incoming hotline calls and respond to client enquiries professionally and promptly.
• Gather and verify relevant client information to facilitate service arrangements.
• Explain service procedures, processes, and necessary preparations clearly to clients.
• Coordinate service arrangements and ensure all details are accurately communicated to relevant parties.
• Follow up with clients in a timely manner to address enquiries and ensure smooth service coordination.
• Liaise with service providers and relevant stakeholders to facilitate service delivery.
• Work closely with the Operations team to ensure arrangements are carried out efficiently.
• Coordinate with the Finance team on billing, payments, and related administrative matters.
• Maintain accurate client records, documentation, and service-related information.
• Perform other administrative and ad-hoc duties as assigned.

Requirements:

• Minimum 1 year of customer service experience in the service industry
• Keen interest in funeral service industry

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777