Customer Service Manager – Growth & Leadership (Funeral)

Allied Search Pte Ltd; Singapore; On-site; SGD 54,000 - 90,000; Full time

Job summary

Allied Search Pte Ltd in Singapore is seeking a Customer Service Manager to lead daily operations within a funeral services context. You will supervise the customer service team, manage staffing, and ensure smooth workflows while maintaining a professional company image.

You will coordinate with Funeral Directors and other stakeholders, handle inquiries and complaints, review feedback, and drive process improvements, training, and policy compliance to elevate service standards.

Qualifications

• Minimum 5 years of customer service leadership experience in the service industry.
• Proven ability to manage teams, plan resources, and drive service standards.

Responsibilities

• Oversee daily customer service and administrative operations to ensure smooth and efficient workflows.
• Lead the customer service team, including manpower planning, scheduling, task delegation, and workload management.
• Coordinate closely with Funeral Directors, the Assistant Operations Manager, and relevant stakeholders.
• Maintain high standards of customer service, professionalism, and company image.
• Oversee customer enquiries, incoming calls, feedback, and complaints, ensuring timely and appropriate resolutions.
• Review customer feedback and recommend improvements to enhance service quality and customer satisfaction.
• Review and improve SOPs, administrative processes, forms, and operational workflows.
• Plan and conduct on-the-job training to develop staff competency and service standards.
• Ensure compliance with company policies, procedures, and operational guidelines.
• Manage staff administration, performance assessments, employee welfare, leave approvals, overtime, and disciplinary matters.

Skills

Team leadership

Customer service excellence

Stakeholder coordination

SOP development

Training & coaching

Job description

Allied Search Pte Ltd in Singapore is seeking a Customer Service Manager to lead daily operations within a funeral services context. You will supervise the customer service team, manage staffing, and ensure smooth workflows while maintaining a professional company image.

You will coordinate with Funeral Directors and other stakeholders, handle inquiries and complaints, review feedback, and drive process improvements, training, and policy compliance to elevate service standards.