Customer Service Manager

Allied Search Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Career growth opportunities

Central location

Reputable organisation in funeral ser­

Job summary

ALLIED SEARCH PTE. LTD. is seeking a Customer Service Manager to oversee daily operations, lead a service team, and coordinate with Funeral Directors and stakeholders. The role focuses on maintaining service standards, addressing enquiries, and improving processes to enhance customer satisfaction. Central location and growth opportunities are highlighted.

The ideal candidate will have at least 5 years of relevant experience, proven leadership, and a keen interest in the funeral service industry.

Qualifications

• Minimum 5 years of relevant customer service experience in the service industry, with proven team leadership and management experience.
• Keen interest in funeral service industry.

Responsibilities

• Oversee daily customer service and administrative operations to ensure smooth and efficient workflows.
• Lead the customer service team, including manpower planning, scheduling, task delegation, and workload management.
• Coordinate closely with Funeral Directors, the Assistant Operations Manager, and relevant stakeholders.
• Maintain high standards of customer service, professionalism, and company image.
• Oversee customer enquiries, incoming calls, feedback, and complaints, ensuring timely and appropriate resolutions.
• Review customer feedback and recommend improvements to enhance service quality and customer satisfaction.
• Review and improve SOPs, administrative processes, forms, and operational workflows.
• Plan and conduct on-the-job training to develop staff competency and service standards.
• Ensure compliance with company policies, procedures, and operational guidelines.
• Manage staff administration, performance assessments, employee welfare, leave approvals, overtime, and disciplinary matters.

Job description

• Reputable organisation in funeral services industry
• Opportunities for career exposure and growth
• Central work location

As a Customer Service Manager, you will be responsible for the following duties:

• Oversee daily customer service and administrative operations to ensure smooth and efficient workflows.
• Lead the customer service team, including manpower planning, scheduling, task delegation, and workload management.
• Coordinate closely with Funeral Directors, the Assistant Operations Manager, and relevant stakeholders.
• Maintain high standards of customer service, professionalism, and company image.
• Oversee customer enquiries, incoming calls, feedback, and complaints, ensuring timely and appropriate resolutions.
• Review customer feedback and recommend improvements to enhance service quality and customer satisfaction.
• Review and improve SOPs, administrative processes, forms, and operational workflows.
• Plan and conduct on-the-job training to develop staff competency and service standards.
• Ensure compliance with company policies, procedures, and operational guidelines.
• Manage staff administration, performance assessments, employee welfare, leave approvals, overtime, and disciplinary matters.

Requirements:

• Minimum 5 years of relevant customer service experience in the service industry, with proven team leadership and management experience.
• Keen interest in funeral service industry

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777