Customer Service Executive

For The Love of Laundry Pte Ltd; Singapore; On-site; SGD 26,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Annual leave

Friendly team

Direct customer contact

Job summary

For The Love of Laundry is Singapore’s #1 award-winning & eco-friendly laundry and dry-cleaning company seeking a Customer Service Executive. You will handle customer inquiries, coordinate with factory teams, support drivers for collections, and update case notes in the system.

A friendly, organized, and service-oriented mindset is essential for building strong customer relationships. Role is full-time with standard hours, located in West Singapore.

Qualifications

• Able to speak and write English clearly.
• Friendly, patient and service-oriented.
• Organised with good follow-up.

Responsibilities

• Reply to customer enquiries in a polite and helpful manner.
• Follow up on customer feedback, complaints and service issues.
• Work closely with the factory team to resolve customer cases.
• Support drivers on collection and delivery matters.
• Update customer information and case notes in the system.
• Keep customers informed on the status of their orders or issues.
• Provide good service and build strong customer relationships.

Skills

English proficiency

Customer-centric

Problem solving

Organized

Team player

Basic computer skills

Customer service experience

Job description

For the Love of Laundry is Singapore’s #1 award-winning & eco-friendly laundry and dry-cleaning company.

We are looking for a Customer Service Executive to support our customers and operations. team.

What You Will Do

• Reply to customer enquiries in a polite and helpful manner
• Follow up on customer feedback, complaints and service issues
• Work closely with the factory team to resolve customer cases
• Support drivers on collection and delivery matters
• Update customer information and case notes in the system
• Keep customers informed on the status of their orders or issues
• Provide good service and build strong customer relationships

What We Look For

• Able to speak and write English clearly
• Friendly, patient and service-oriented
• Able to handle customer issues calmly and professionally
• Organised and careful with follow‑up
• Able to work independently and as part of a team
• Basic computer skills
• Experience in customer service is a plus

What We Offer

• Stable full-time job
• Friendly and supportive team
• Medical benefits
• Annual leave and other leave benefits
• Meaningful role with direct customer contact

Location: West Singapore

Salary: $2,300 to $2,600

Working Hours: Monday to Friday, 9am to 6pm, and alternate Saturday

Employment Type: Full-Time