Customer Service Executive

ENGIE SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading provider of facility management solutions is seeking a professional to handle reception duties, support facilities, and manage administrative tasks. Candidates should possess strong interpersonal skills and proficiency in Microsoft Office. Previous experience in customer service is preferred. This role offers the opportunity to work independently and as part of a team in a dynamic environment.

Qualifications

• Prior experience in customer service or front desk roles is an advantage.
• Able to work independently and as part of a team.
• Willing to support events outside regular office hours when required.

Responsibilities

• Answer incoming calls and provide information on meeting room availability.
• Greet and attend to visitors professionally.
• Manage the booking system and ensure equipment is in good condition.
• Coordinate catering arrangements for events.

Skills

Customer service experience

Interpersonal skills

Communication skills

Microsoft Office proficiency

Education

Minimum GCE 'O' Level or equivalent

Diploma holders preferred

Job description

ENGIE Services Singapore is a leading provider of Integrated Facilities Management solutions (IFM), property management, operations and maintenance, specialised rail engineering works, sustainable solutions and FM Consultancy services.

ENGIE understands the integrated role of facility management and the value of it can be expanded beyond the traditional approach. As a total FM, specialized engineering and sustainable real estate solutions service provider, ENGIE offers a comprehensive range of technical, digital and support services customisable to best suit your unique needs.

Responsibilities

Reception & Front Desk Duties

• Answer incoming calls and provide basic information on meeting room availability and usage.
• Greet and attend to visitors and guests professionally; guide them to designated meeting rooms.
• Coordinate with internal users on meeting room setup and event log utilization.
• Manage the booking system and ensure all equipment is returned in good working condition.
• Maintain and update event log records.
• Keep the reception area clean, organized, and presentable at all times.
• Conduct routine checks to ensure meeting rooms are tidy and properly equipped.
• Ensure all devices, lighting, and equipment are switched off when not in use.

Facilities Support

• Coordinate catering arrangements for events and training sessions.
• Ensure all AV equipment in meeting rooms are functional and ready for use.
• Assist with meeting room setup and reinstatement before and after events.
• Support trainers/facilitators with AV adjustments including presentations, microphones, and sound systems.
• Replace microphone batteries as needed.
• Provide on-site support during and after office hours for events.
• Ensure blinds are drawn and rooms are cleared of rubbish, especially on Fridays.

Administrative Duties

• Manage and maintain the reception logbook.
• Oversee the lounge library and update the loan record book.
• Track and manage issuance of laptops, gadgets, and other loose assets.
• Assist in creating and printing event posters and notices.
• Update classroom Wi-Fi information and print relevant notices for bulletin boards.

Other Responsibilities

• Serve refreshments to staff and guests during meetings.
• Assist with event attendance tracking and reporting.

Requirements

• Minimum GCE ‘O’ Level or equivalent; diploma holders preferred.
• Prior experience in customer service, front desk, or facilities coordination is an advantage.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to work independently and as part of a team.
• Willing to support events outside regular office hours when required.