Customer Service Executive

RE SOURCE PARTNERS PTE. LTD.; Singapore; On-site; SGD 24,000 - 34,000; Full time

Benefits offered by this job

Monthly incentive

Job summary

RE SOURCE PARTNERS PTE. LTD. is seeking a Customer Service Executive in Singapore to support the service centre.

The role involves providing introductory product information, resolving complaints, and guiding customers toward suitable products or services. Candidates should be comfortable with flexible retail hours and first-level support responsibilities. Ideal applicants demonstrate strong interpersonal communication, adaptability to shifts, and a collaborative attitude.

Qualifications

• Interpersonal communication skills to ensure positive customer interactions.
• Ability to adapt in a fast-changing environment.
• Willingness to work in shifts.
• Customer service experience in tech is a plus.
• Teamwork and collaboration with multiple departments.
• Strong time management to respond to inquiries promptly.

Responsibilities

• Provide introductory information and product explanations to customers.
• Handle customer complaints and troubleshoot product issues.
• Inform customers about additional products or services.
• Stay up to date on the latest products and services offered.
• Follow up with customers to ensure satisfaction with purchases or services.

Skills

Interpersonal communication

Adaptability

Shift work

Tech industry experience

Teamwork

Time management

Job description

Our client is a leading technology company which designs and manufactures appliances. They have set up their headquarters in Singapore to ramp up their expansion.

They are currently looking for Customer Service Executive to support their service centre by customers service.

Candidates should be open to flexible retail hours and be able to provide 1st level support to customers.

Would this be the next career for you?

• Providing introductory information, such as a product manual explanation, to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Letting customers know about additional products or services that might benefit them
• Staying up to date on the latest products and services an organization provides
• Following up with customers to check that they’re still satisfied with their purchases or services received

If you are someone with the following, let’s chat!

• Interpersonal communication skills to ensure positive interactions with customers
• Able to adapt to a fast-changing environment, and open to shift work
• Prior customer service experience in the tech industry will be an added advantage.
• Teamwork skills to collaborate with representatives and coworkers in other departments
• Time management skills to respond to customer inquiries

Additional information:

• Retail Hours
• Monthly incentive
  Location: Central