Customer Service Engineer

HRnetOne; Singapore; On-site; SGD 47,000 - 74,000; Full time

Job summary

HRnetOne is seeking an experienced equipment technician to service, maintain, and repair complex systems for diverse clients in Singapore. You will diagnose hardware and software issues, read schematics, and use diagnostic tools to keep equipment uptime high.

Join a collaborative team and work with senior engineers to resolve technical problems while adhering to safety and cleanroom standards, ensuring quality and dependable performance across installations.

Qualifications

• 3-5 years of experience in customer or field service support, or related technical discipline.
• Ability to read electrical and mechanical schematics.
• Experience diagnosing basic technical issues.
• Proficient with hand tools and standard test equipment.
• Strong written and verbal communication.
• Knowledge of Excel, Word, and PowerPoint.

Responsibilities

• Carry out equipment servicing, routine maintenance, and repair work.
• Diagnose and fix issues related to hardware, software, and process performance.
• React quickly to equipment problems, delivering prompt and reliable technical assistance.
• Check equipment regularly to confirm it's operating at the right quality and performance standards.
• Apply technical manuals, diagnostic instruments, and test tools to pinpoint and fix equipment faults.
• Assist with equipment setup, installation, upkeep, and qualification processes.
• Team up with senior engineers to tackle more complex technical problems.
• Play a part in efforts to boost equipment uptime, dependability, and overall output.
• Stay in close contact with customers and internal teams to handle equipment-related concerns.
• Keep thorough and accurate service logs, reports, and supporting documentation.
• Comply with all safety guidelines, cleanroom standards, and work procedures.

Skills

Schematics reading

Troubleshooting

Customer communication

MS Office

Safety compliance

Tools

Hand tools

Digital multimeters

Test equipment

Job description

• Carry out equipment servicing, routine maintenance, and repair work
• Diagnose and fix issues related to hardware, software, and process performance
• React quickly to equipment problems, delivering prompt and reliable technical assistance
• Check equipment regularly to confirm it's operating at the right quality and performance standards
• Apply technical manuals, diagnostic instruments, and test tools to pinpoint and fix equipment faults
• Assist with equipment setup, installation, upkeep, and qualification processes
• Team up with senior engineers to tackle more complex technical problems
• Play a part in efforts to boost equipment uptime, dependability, and overall output
• Stay in close contact with customers and internal teams to handle equipment-related concerns
• Keep thorough and accurate service logs, reports, and supporting documentation
• Comply with all safety guidelines, cleanroom standards, and work procedures

Requirements

• 3-5 years of experience in customer or field service support, or a related technical discipline
• Ability to read and interpret electrical and mechanical schematics
• Demonstrated experience diagnosing and resolving basic technical issues
• Proficient with hand tools and standard test equipment, including digital multimeters
• Strong written and verbal communication skills
• Working knowledge of Microsoft Excel, Word, and PowerPoint
• Ability to meet all on-site requirements, including safety, environmental, and health protocols