Customer Service Coordinator up to $3K needed at Jurong! APPLY NOW![CCL]

Private Advertiser; Singapore; Sur place; SGD 33 000 - 47 000; Plein temps

Résumé du poste

Private Advertiser in Singapore seeks a diligent operations assistant to service customers for import/export, handle proper documentation for cargo clearance and coordinate with multiple internal teams. The role includes updating job sheets, liaising with shipping companies, and ensuring timely updates to customers.

The ideal candidate will manage job orders, monitor vessel arrivals via Portnet, and ensure accurate billing details.

Qualifications

• Handles customer inquiries and processes import/export job orders.
• Maintains documentation for cargo clearance and job sheets.
• Coordinates with inter-departmental teams for loading, port clearance, transport and warehousing.
• Updates charges for services on Job Sheet for billing.
• Provides coverage for shipping documents/customer service when needed.

Responsabilités

• Handles customer queries and job requests.
• Raises Job Sheet for each import/export job.
• Liaises with shipping companies for notices and delivery orders.
• Checks Portnet for vessel arrivals and statuses.
• Arranges courier services for document collection and delivery orders.
• Coordinates fulfillment with related departments for customer orders.
• Prepares jobs and trucking schedules for operations.
• Records charges on Job Sheet for billing.
• Addresses customer complaints and service recovery.

Connaissances

Customer service

Documentation

Coordination

Portnet familiarity

Shipping knowledge

Description du poste

Fan Yoong Road

Working hours: 0830 to 1800 hrsMon-Fri

Singaporeans only

Job Duties:

To service customers/assigned key customers for both import and export of goods by filling out all

necessary documents for cargo clearance, coordinating the collection and delivery of the goods, tracking

the goods and keeping the customers posted.

• 1. Services import, export and local cargo orders from customers and key customer assigned.
• 2. Ensures that Job Sheets are accurately raised and completed in accordance to customers’ import and export job orders by updating Optetruck (Portnet).
• 3. Coordinates inter-departmental services for customers’ request for loading and port clearance/transportation/ warehousing services with the other divisions of the Group and providing updates of job tracking/fulfillment to customers.
• 4. Updates all the charges/fees incurred in delivery of services to be borne by customers in the Job Sheet for Finance to bill customers.
• 5. To cover for shipping documents/customer service department whenever there is staff on leave or absent.

Job Contents / Activities:

• Handles all customer queries and job requests
• Raises Job Sheet for every new job order for import/export service.
• Liaison with shipping companies for Arrival Notice, Delivery Orders, container damage charges, detention and washing container charges.
• Checking of Portnet for actual arrivals of vessels
• Arrange courier services for collection of documents, exchange of delivery orders.
• Coordinates with related departments/divisions for the fulfillment of customer’s job orders.
• Prepare jobs and trucking schedule for operation dept.
• Record all charges to be borne by customers on Job Sheet when job orders are completed for billing purposes.
• Service recovery for customer’s complaint

Secondary Responsibilities

• 1. Customer Service
• a. Handling of phone calls and general enquiries and any other ad hoc duties