Customer Service Coordinator

AVIATION SAFETY AND TRAINING PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

AVIATION SAFETY AND TRAINING PTE. LTD. is seeking a dynamic Marketing/BD professional to handle customer inquiries, coordinate training activities, and prepare quotations and proposals.

The role involves collaborating with multiple stakeholders to ensure alignment of scheduling, trainee care, and sales initiatives at the training center. The candidate should have a marketing-related degree, 2+ years in business development or sales in aviation training, and strong communication and

Qualifications

• Diploma or Bachelor’s degree in Marketing or equivalent.
• Ideally 2+ years in business development, sales, or marketing, preferably in Aviation/Aviation Training industry.
• Can-do attitude and eagerness to learn.
• Ability to deliver professional services aligned with organizational needs.
• Detail-oriented with ability to produce high-quality reports and presentations.
• Able to multi-task and meet deadlines.
• Ability to work independently and in a team.
• Strong communication and negotiation skills.
• Excellent planning and organizational abilities.
• Available immediately or on short notice.

Responsibilities

• Respond to customer inquiries related to products and services via email, phone, and websites.
• Coordinate training and development activities.
• Prepare quotations, proposals, and draft sales contracts.
• Support training-related inquiries and align scheduling for Simulator Flight Scheduling and Maintenance Planning.
• Contribute to trainee care and training support for pilots at the training center.
• Support AST company activities (Airshow, APATS, etc.).
• Coordinate with other departments to ensure stable sales results.
• Create content for social media platforms (LinkedIn/website).
• Carry out research to support the business development team.
• Perform miscellaneous administrative tasks.
• Manage relationships with hotels for contracts and scheduling.
• Arrange transportation for overseas customers and guests.
• Ensure tasks are delivered within planned timelines.

Skills

Marketing

Sales

Communication

Negotiation

Organization

Teamwork

Multitasking

Education

Marketing diploma/bachelor

Job description

Job Responsibilities:

• Respond to customer inquiries related to company productsand services via emails, phone calls, and websites.
• Coordinating training & development activities.
• Prepare quotations, proposal documents and draft salescontract.
• Provide support on training related enquiries includes: Work with all stakeholdersto ensure proper alignment of the Simulator Flight Scheduling and MaintenancePlanning activities. Perform data input andanalysis. Plan and track monthlyprograms for completion.
• Contribute to the trainee care & trainingsupport operations for the pilots at the training center.
• Support and execute all AST companyactivities. (Airshow, APATS etc).
• Coordinates with other departments andcompany resources to ensure efficient and stable sales results.
• Execute content production for social mediaplatforms (LinkedIn/ website).
• Undertake and monitor necessary research toprovide highly needed support to the business development team.
• Perform any other duties or responsibilitiesas assigned.
• Perform miscellaneous administrativeactivities.
• Manage good relationship with hotel for signingcontracts and scheduling of hotel arrangements.
• Transportation arrangement for oversees customersand guests.
• Ensure assigned tasks are delivered withinthe planned timeline.

Requirements:

• At least a Diploma, Bachelor’s Degree in Marketing or its equivalent.
• Ideally possessingat least 2yearsof experience in business development/ Salesmarketing role,preferablyin the Aviation / Aviation Trainingindustry.
• “Can do” attitudeand eagerness to learn.
• Ability toadequately perform professional services relating to the needs of the organization.
• Detail-orientedperson and strong ability to produce high-quality reports and presentations.
• Able to multi-taskand submit the required task on time.
• Ability to workindependently and in a team.
• Good communicationand negotiation skills.
• Planning and organizational.
• Preferably thosewho are available immediately or within short notice.