Customer Service & Call Centre Agent (AWS)

GRIFFIN HR CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 28,000 - 34,000; Full time

Job summary

Griffin HR Consultancy Pte. Ltd. is seeking a customer service professional to join a call center team in Macpherson, Singapore. You will route calls, respond to emails, and manage inquiries while delivering a positive customer experience.

The role requires a minimum GCE O-Level and prior call center exposure is advantageous, with a friendly, service-oriented mindset and strong communication skills. AWS is provided with a base salary up to SGD 2,800 per month.

Qualifications

• GCE O-Level is the minimum education requirement.
• Prior call center or customer service experience is advantageous.
• Good communication and problem-solving skills.

Responsibilities

• Route incoming calls to the appropriate departments and handle inbound and outbound customer calls, emails, and online enquiries professionally.
• Manage customer feedback, concerns and complaints professionally, ensuring timely follow-up and a positive customer experience.

Skills

Customer service

Call handling

Communication

Education

GCE O-Level

Job description

Griffin HR Consultancy Pte. Ltd. is seeking a customer service professional to join a call center team in Macpherson, Singapore. You will route calls, respond to emails, and manage inquiries while delivering a positive customer experience.

The role requires a minimum GCE O-Level and prior call center exposure is advantageous, with a friendly, service-oriented mindset and strong communication skills. AWS is provided with a base salary up to SGD 2,800 per month.