Customer Service Associate , Corporate Banking

TAISHIN INTERNATIONAL BANK CO., LTD. Singapore Branch; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

TAISHIN INTERNATIONAL BANK CO., LTD. Singapore Branch is seeking a Contract role to assist in account opening, document collection, and coordination with internal teams.

The role supports daily transactions across deposits, loans, and trade finance, and handles routine customer inquiries. The candidate should have a Diploma or higher in Banking, at least 2 years in commercial or corporate banking, and be fluent in English and Chinese.

Qualifications

• Diploma or higher education in Banking or related discipline.
• Min 2 years of relevant experience in commercial or corporate banking.
• Ability to multi-tasking.
• Excellent interpersonal, relationship management, and communication skills.
• Proactive team player with the ability to work independently under minimal supervision.
• Bilingual in English and Chinese (both written and spoken).

Responsibilities

• Assist in preparing account opening documents and monitor collection of documents to ensure timely completion of the process.
• Coordinate account opening submission and follow-through to completion per internal procedures.
• Support daily transaction processing for deposit, loan, and trade finance activities.
• Assist with routine demand deposit rate negotiation support.
• Conduct preliminary checks on customer transaction documents and liaise with Operations for downstream processing.
• Assist in verifying daily deposit and remittance transactions.
• Provide transaction advice and handle routine customer inquiries.
• Review AML screening outputs and escalate matched cases to the business unit.
• Perform additional duties as directed by supervisors.

Skills

Multitasking

Interpersonal skills

Communication

Independent work

Bilingual English/Chinese

Education

Diploma or higher in Banking

Job description

This is a Contract Role, with extension.

Job Description:-

• Assist in preparing account opening documents and monitor the collection of outstanding and supplementary documents to ensure timely completion of the account opening process.
• Coordinate account opening submission and follow through to completion in accordance with internal procedures.
• Support daily transaction processing and follow-up for deposit, loan, and trade finance activities.
• Assist with routine demand deposit rate negotiation support.
• Conduct preliminary checks on customer transaction documents and liaise with Operations for downstream processing.
• Assist in verifying daily deposit and remittance transactions.
• Provide transaction advice, confirmations, or related messages to customers and handle routine customer inquiries
• Review AML screening outputs, and escalate relevant matched cases to the responsible business unit for further action.
• Perform additional duties and ad hoc assignments as directed by supervisors.

Job Requirements:-

• Diploma or higher education in Banking, or a related discipline.
• Min 2 years of relevant experience in commercial or corporate banking.
• Ability to multi-tasking
• Excellent interpersonal, relationship management, and communication skills.
• Proactive team player with the ability to work independently under minimal supervision.
• Bilingual in English and Chinese (both written and spoken) to liaise effectively with Mandarin-speaking clients and business partners.