Customer Service Assistant / Officer - Up to $2,750 - Night Shift - Jurong

HRNET VENTURES PTE. LTD.; Singapore; On-site; SGD 27,000 - 31,000; Full time

Job summary

HRNET VENTURES PTE. LTD. is seeking a Customer Service Assistant/Officer to support a busy logistics operation at Sunview in Jurong. You will interact with customers and internal teams to coordinate daily activities, manage enquiries and keep operations moving.

You will handle updates on logistics, coordinate with warehouse and transport teams, and monitor shipments. The role requires strong communication, independence and the ability to work a rotating 12‑hour night shift schedule.

Qualifications

• Experience in customer service, logistics coordination or administrative support would be an advantage.
• Strong communication and interpersonal skills.
• Proficient with computers and handling operational documentation.
• Organised and detail‑oriented with ability to manage multiple priorities.
• Able to work independently and coordinate with different teams.
• Willing to work 12‑hour night shifts on a rotating roster.

Responsibilities

• Handle customer enquiries and provide timely updates on logistics and delivery matters.
• Coordinate with warehouse, transport and operations teams to support smooth order fulfilment.
• Monitor shipment statuses and follow up on delivery schedules or service issues.
• Maintain accurate records, update systems and prepare relevant documentation.
• Assist in resolving customer concerns and escalating issues when necessary.
• Support daily administrative duties, reporting and shift handovers.

Skills

Customer service

Logistics coordination

Administrative support

Communication skills

Interpersonal skills

Computer literacy

Job description

Good customer service isn't just about answering enquiries. It's about staying organised, keeping people updated and knowing how to get things sorted when plans change.

We're looking for a Customer Service Assistant / Officer to support a busy logistics operation at Sunview.

You'll be working closely with customers and internal teams to coordinate daily activities, manage enquiries and keep operations moving.

What You'll Be Doing

• Handle customer enquiries and provide timely updates on logistics and delivery matters.
• Coordinate with warehouse, transport and operations teams to support smooth order fulfilment.
• Monitor shipment statuses and follow up on delivery schedules or service issues.
• Maintain accurate records, update systems and prepare relevant documentation.
• Assist in resolving customer concerns and escalating issues when necessary.
• Support daily administrative duties, reporting and shift handovers.

What We're Looking For

• Previous experience in customer service, logistics coordination or administrative support would be an advantage.
• Good communication and interpersonal skills.
• Comfortable working with computers and handling operational documentation.
• Organised, detail-oriented and able to manage multiple priorities.
• Able to work independently and coordinate effectively with different teams.
• Comfortable working 12-hour night shifts on a rotating roster.

Working Arrangement

• Location: Jurong
• Salary: $2,450 - $2,750/month
• Night Shift: 8 pm - 8 am
• Work Schedule: Rotating 4/3/4/3 roster
• Start Date: As soon as you can :)

If you enjoy coordinating with people, keeping things organised and working in a fast-moving environment, this role is worth considering.