Customer Service and Support (Monday to Friday only!)

J-Mploy Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

GYM EQUIPMENT COMPANY is seeking a technically skilled individual to support customers with product knowledge and guidance. You will act as the expert on our range, explain specifications, features, setup and suitability, and assist with showroom demonstrations to help customers select the right equipment.

The role involves responding to technical inquiries by phone, email, chat and in person, and supporting the admin team with accurate content for listings across our website and marketplaces.

Qualifications

• 2 to 4 years' experience in gym or fitness equipment, fitness retail, sports retail or equipment servicing.
• Mechanically inclined and able to troubleshoot and work with equipment.
• Possess Class 3 Driving License.

Responsibilities

• Provide product knowledge and technical support to customers.
• Be the go-to expert on product range: specifications, features, setup, usage and suitability.
• Answer customer technical questions by phone, email, chat and in person.
• Assist admin team with accurate content for website and marketplace listings, including specs, features and comparisons.
• Attend to walk-in customers at showroom, demonstrate products and help them choose the right equipment.

Skills

Product knowledge

Technical support

Customer service

Mechanical aptitude

Problem solving

Job description

Working Hours: Monday to Friday 8AM-5PM Location: Mandai

GYM EQUIPMENT COMPANY

Key Responsibilities

• Product knowledge and technical support
• Be the go-to expert on our product range: specifications, features, setup, usage and suitability.
• Answer customer technical questions by phone, email, chat and in person.
• Help the admin team with content detail for our website and marketplace listings: check specifications, features and comparisons for accuracy, and supply the technical points that make a listing correct.
• Attend to walk-in customers at Showroom, demonstrate products and help them choose the right equipment.

Requirements

• 2 to 4 years' experience in gym or fitness equipment, fitness retail, sports retail or equipment servicing. Strong candidates with less experience are welcome.
• Mechanically inclined and able to troubleshoot and work with equipment.
• Possess Class 3 Driving License

EA License No: 16C8461
EA Personnel Reg No: R1546564 Neo Jiahao Jeffrey