Programme Assistant

AWWA LTD.; Singapore; Sur place; SGD 47 000 - 76 000; Plein temps

Résumé du poste

AWWA LTD. is seeking a dedicated Gym Supervisor to manage the Gym Tonic facility and deliver client‑focused exercise programs for seniors and community users.

You will oversee registrations, safety briefings, and onboarding, while coordinating assessments, sessions, and post‑program follow‑ups. Strong communication and administrative skills with CPR/AED certification are essential.

Qualifications

• Higher NITEC or Diploma in Sports Science/Exercise Physiology is preferred.
• At least 2 years of experience in fitness, wellness, or rehabilitation facilities.
• CPR and AED certification is mandatory.
• Experience with elderly or rehabilitation programmes (Gym Tonic/Active Ageing) is advantageous.

Responsabilités

• Plan, manage and operate the Gym Tonic facility, including client care, staff supervision and facility upkeep.
• Coordinate end‑to‑end client journey: registration, assessments, sessions, progress monitoring, scheduling and discharge planning.
• Collaborate with Physiotherapist, AAC, Activa SG and Lien Foundation to deliver safe, personalised exercise programmes for seniors and community users.
• Oversee client registrations, safety briefings and onboarding; manage admissions, pre‑assessments and master list.
• Develop tailored exercise programs based on Gym Tonic protocols; set goals and prepare pre‑assessment reports.
• Provide hands‑on guidance during sessions to ensure safe, effective client care and follow‑ups.
• Evaluate progress via post‑assessments, generate final reports, issue completion certificates and refer clients to post‑program options.
• Manage client feedback, handle service recovery and escalate incidents to management.
• Track attendance, utilisation, and program performance; complete all session tracking and documentation.
• Monitor gym equipment condition daily; coordinate annual maintenance with external vendors.
• Organise daily gym set‑up and monthly stock monitoring of consumables.
• Ensure adherence to Workplace Safety and Health regulations and data protection guidelines.

Connaissances

Communication

MS Office

Teamwork

Independent work

Formation

Higher NITEC or Diploma in Sports Science/Exercise Physiology

Outils

MS Office

Description du poste

Job Description

• Responsible for planning, managing, and operating the Gym Tonic facility and requires a blend of hands‑on client care, staff supervision, and facility upkeep.

• Provide end‑to‑end coordination of the client journey, including registration, assessments, exercise session support, progress monitoring, follow‑up scheduling, and discharge planning.

• Collaborate with the Physiotherapist, Active Ageing Centres (AAC), Activa SG, and the Lien Foundation and support the delivery of safe, personalised, and outcome‑driven exercise programmes for seniors and community users.

• Oversee client registration, safety briefings, and the onboarding of new users. Manage client admissions, including scheduling pre‑assessments and maintaining the Master List.

• Implement tailored exercise programs based on Gym Tonic protocols for clients, setting clear goals and preparing pre‑assessment reports.

• Coordinate follow‑up schedules and provide hands‑on guidance during exercise sessions to ensure safe, effective, and continuous client care.

• Evaluate client progress through post‑assessments, generate final reports, issue completion certificates, and ensure a smooth transition by referring clients to suitable post‑program destinations.

• Manage client feedback, handle service recovery, and escalation critical incidents to management.

• Track attendance, utilisation rates, and program performance; prepare monthly and quarterly reports. Complete all session tracking and documentation.

• Monitor and maintain the condition of gym equipment daily; coordinate annual preventive maintenance and calibration with external vendors.

• Organise daily gym set‑up, conduct monthly stock monitoring and replenishment of the inventory of consumables (e.g., towels, disinfectant wipes, and paper towels) as required.

• Ensure strict adherence to Workplace Safety and Health (WSH) regulations and data protection guidelines.

Job Requirements

• Higher NITEC or Diploma in Sports Science, Exercise Physiology, or related discipline is preferred.

• At least 2 years of experience working in a fitness, wellness, or rehabilitation facility.

• Experience working with elderly or rehabilitation programmes, such as Gym Tonic or Active Ageing, is a strong advantage.

• Valid CPR and AED certification is mandatory.

• Excellent communication and client service skills.

• Strong administrative and reporting capabilities using MS Office tools.

• Ability to work both independently and collaboratively in community care or fitness setting.