Membership Consultant

Fitness First Singapore; Singapore; Presencial; SGD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Continuous training

Growth opportunities

Descripción de la vacante

Fitness First Singapore is seeking a Membership Consultant to drive membership growth and provide outstanding member experiences on-site in Singapore. You will welcome prospective members, conduct club tours, present options, and close deals in line with company standards.

The role requires strong communication and customer service skills, experience in sales, and the ability to work flexible shifts including evenings and weekends.

Formación

• Proven track record in membership sales and meeting/exceeding targets.
• Experience in membership management and onboarding.
• Strong communication and customer service skills for diverse members.

Responsabilidades

• Drive membership growth and deliver excellent member experiences.
• Conduct club tours, present options, and close sales per standards.
• Respond to inquiries in person, by phone, and online; follow up with leads.
• Maintain up-to-date knowledge of club offerings and manage membership paperwork.
• Collaborate with the club team to ensure a welcoming, professional environment and meet sales targets.

Conocimientos

Membership Sales

Sales targets

Customer Service

Communication

Teamwork

Educación

Business or related field

Herramientas

CRM software

MS Office

Descripción del empleo

Company Description

Fitness First Singapore is the largest full-service gym network in Singapore, with 15 clubs offering state-of-the-art fitness facilities and a holistic approach to health and well-being. The company provides diverse group fitness classes, cutting-edge equipment, certified personal trainers, and lifestyle amenities such as swimming pools, ice baths, saunas, and steam rooms. Fitness First is committed to empowering its community by supporting both physical transformation and mental resilience for members and team members. As an employer, it offers meaningful challenges, growth opportunities through continuous training, and competitive benefits in an inclusive, collaborative culture. Team members join a vibrant community of forward-thinkers and go-getters focused on building stronger futures together.

Role Description

The Membership Consultant is a full-time, on-site role based in Singapore, responsible for driving membership growth and delivering an excellent member experience. This role involves actively engaging prospective members, conducting club tours, presenting membership options, and closing sales in line with company standards. The consultant responds to inquiries in person, by phone, and online, provides accurate information about services and promotions, and follows up with leads to build a strong sales pipeline. Day-to-day responsibilities include maintaining up-to-date knowledge of club offerings, assisting members with account or membership-related questions, and collaborating with the club team to ensure a welcoming and professional environment. The role also requires meeting individual and team sales targets, accurately processing membership paperwork, and contributing to member retention through proactive relationship-building.

Qualifications

• Demonstrated expertise in Membership Sales and Sales, with a track record of meeting or exceeding targets.
• Experience in membership-related functions, including Membership management and member onboarding.
• Strong Communication and Customer Service skills, with the ability to engage diverse individuals professionally and empathetically.
• Comfort working in a fast-paced, service-oriented environment, preferably within fitness, hospitality, or retail.
• Ability to build rapport quickly, handle objections, and close sales in an ethical and consultative manner.
• Proficiency with basic computer applications and CRM or membership management systems.
• Self-motivated, goal-oriented, and able to work both independently and within a team structure.
• Flexibility to work shifts, including evenings, weekends, and public holidays as required.
• Relevant experience in sales, customer service, or fitness industry roles; formal education in business, sports management, or related fields is an advantage.