Customer Service Ambassadors - Transit Tours @ Changi Airport [Shift & Renewable Contract] - Part-Time

WOOPA TRAVELS PTE. LTD.; Singapore; On-site; SGD 17,000 - 22,000; Part time

Job summary

Woopa Group is seeking a Part-Time Customer Service Ambassador to join our team at Changi Airport. You will assist with bookings, registrations, waitlists, and general enquiries about tours, while ensuring booth cleanliness and smooth operations.

You'll escort passengers, handle feedback professionally, submit simple daily reports, and participate in trainings. The role requires fluent English, strong organization, and a proactive, customer-focused attitude; fresh graduates are welcome.

Qualifications

• Friendly and confident communicator.
• Strong organizational and multitasking skills.
• Enjoys fast-paced environments and hands-on learning.
• Basic proficiency in MS Office or similar tools.
• Fluent in spoken and written English.
• Team player with a positive, can-do attitude.

Responsibilities

• Stationed at customer service booths in transit terminals.
• Assist with bookings, registration, waitlists, and general enquiries about tours.
• Maintain booth cleanliness, organization, and equipment security.
• Escort passengers to meeting points and liaise with tour guides.
• Provide professional handling of feedback and customer concerns.
• Submit simple daily reports to the project manager and supervisor.
• Attend trainings and stay updated on procedures.
• Support other ad-hoc duties to ensure smooth tour operations.

Skills

Friendly communicator

Organizational skills

multitasking

MS Office basic

Fluent English

Team player

Tools

MS Office

Job description

Founded in 2015, Woopa Group is a new-generation travel agency and destination management company. We reimagine travel by combining adventure with professional storytelling to craft unforgettable journeys for every traveller. Our company manages some of Singapore’s leading tour operator brands: Monster Day Tours, Lion Heartlanders, 8xplore and UBE.

We’re on a mission to grow even bigger and better — and we’re looking for passionate, enthusiastic individuals to grow with us!

What You'll Do

As a Part-Time Customer Service Ambassador, you’ll represent our team at Changi Airport. Your key responsibilities include:

• Stationed at our customer service booths in the transit terminals.
• Assist with bookings, registration, waitlists, and general enquiries about tours.
• Maintain booth cleanliness, organization, and equipment security.
• Escort passengers to meeting points and liaise with tour guides.
• Provide professional handling of feedback and customer concerns.
• Submit simple daily reports to the project manager and supervisor.
• Attend trainings and stay updated on procedures.
• Support other ad-hoc duties to ensure smooth tour operations.

Shift Timings

8:00 AM – 1:00 PM / 1:00 PM – 6:00 PM
Must be able to commit to at least 4 shifts per week, including weekends and public holidays.

What We're Looking For

• Friendly and confident communicator.
• Strong organization and multitasking skills.
• Enjoys fast-paced enviroments and hands-on learning.
• Basic proficiency in MS Office or similar tools.
• Fluent in spoken and written English.
• Team player with a positive, can-do attitude.

Preferred but Not Required

• Background in tourism, hospitality, or customer-facing roles
• Familiarity with travel operations or Changi Airport
• Fresh graduates and students are welcome to apply!