Customer Service Advisor

SKYLINK HOLDINGS LIMITED; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

Skylink Holdings Limited in Singapore is seeking an operations/administrative coordinator for the workshop. You will act as the direct contact point between workshop, customers and suppliers, coordinating with Operations and Rentals while supporting day-to-day workshop activities.

The ideal candidate communicates in English and Mandarin, has workshop exposure, can manage multiple tasks in a fast-paced setting, and is comfortable with data entry, ERP/CRM updates, and scheduling.

Qualifications

• Bilingual in English and Mandarin to liaise with China base counterpart.
• Experience in vehicle servicing workshop; accident claim knowledge is a plus.
• Able to handle multiple tasks in a fast-paced environment.
• Team player with a positive working attitude.
• Class 3 driving license is an advantage; standard work hours Mon-Fri and alternate Sat.

Responsibilities

• Direct contact point between workshop, customer and supplier.
• Coordinate between workshop and other departments (Operations, Rental, etc.).
• Support the workshop day-to-day operations.
• Ensure workshop operations follow SOPs closely.
• Handle customer requests and issue work orders.
• Handle customer feedback and coordination work.
• Schedule and book appointments for jobs.
• Handle incoming/outgoing calls and emails; data entry and filing.
• Liaise with customers, vendors, suppliers & partners.
• Issue quotations, invoices and cheques; collect payments.
• Update ERP and CRM system records.

Skills

Bilingual English Mandarin

Multitasking

Team player

Positive attitude

Tools

ERP

CRM

Job description

Skylink Holdings Limited (SGX: XZB) is a leading provider of commercial vehicle leasing, hire-purchase financing, and engineering services in Singapore. Listed on the SGX Catalist Board on 17 September 2025, Skylink has built a strong reputation for reliability, innovation, and customer-focused solutions.

Established in 2017, Skylink is your trusted mobility partner, offering a complete range of services including vehicle retail, leasing, credit financing, and workshop servicing. Our mission is to deliver peace of mind and confidence through dependable and high-quality solutions.

We are proud to partner with respected brands such as Certis Cisco, ISS, UPS, Sheng Siong, and FairPrice, providing tailored vehicle and fleet solutions to both SMEs and multinational corporations. With a fleet of over 1,200 commercial vehicles, Skylink continues to drive excellence and innovation across the region.

At Skylink, our people are our greatest strength. We are committed to fostering a supportive and dynamic workplace where every employee can learn, grow, and thrive. Whether your passion lies in sales, marketing, operations, engineering, or customer service, you’ll find rewarding opportunities to develop your careerand make an impact. Join our team and be part of a forward-thinking company that values commitment, collaboration, and growth.

Your journey starts here — with Skylink.

The Job

• Direct contact point between workshop, customer and supplier

• Coordination between workshop and other department (i.e., Operations Dept, Rental dept & others)

• Support the workshop day-to-day operation

• Ensuring workshop operation follow the company SOP closely

• Handle customer request and issue work order

• Handle customer feedback and coordination work

• In charge of appointment booking and scheduling of job

• Handling of incoming call and outgoing call, including email

• Carry out data entry, document filing and organization

• Liaising with customers, vendors, suppliers & partners

• Issuing quotation, invoice, cheque

• Collecting payment from customer

• Updating of Enterprise Resources Planner (ERP) and Customer Relationship Management (CRM) systems record

Requirements

• Bilingual in English and Mandarin as to liaise with our China base counterpart

• With prior experience in vehicle servicing workshop and with experience in dealing with accident claim business will be an advantage

• Able to handle multiple tasks efficiently in a fast-paced environment

• Team player and positive working attitude

• A valid Class 3 driving licenseis an advantage

• Working Days （Mon-Fri: 9.00am to 6.00pm, Alt Sat: 9.00am to 6.00pm)