Customer Relations Officer [ppz-001-02]

EQUE PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

EQUE PTE. LTD. in Singapore is seeking a Customer Relations Officer to be the face of our brand. You will handle inquiries across phone, email, web chat, and in person, delivering helpful resources and friendly service.

You will resolve complaints, log and investigate issues, coordinate with internal teams, and follow up to ensure satisfaction while upholding privacy and data protection standards.

Qualifications

• Diploma or above required.
• Strong verbal and written interpersonal skills.
• Excellent multitasking and time management.
• Ability to handle confidential data professionally.
• EA License Number: 22C1278.

Responsibilities

• Manage inquiries via phone, email, web chat, or in person.
• Log, investigate, and resolve customer complaints; follow up for satisfaction.
• Diagnose product or service issues, apply policies, and coordinate with internal teams to fix problems quickly.
• Reach out to existing clients to share updates, introduce new features, and strengthen relationships.

Skills

Verbal and written communication

Multitasking

Time management

Confidential data handling

Education

Diploma or above

Job description

Enjoy speaking with people?

Be the face of our brand as a CUSTOMER RELATIONS OFFICER.

What you’ll do:

• Managing Inquiries: Answer questions and provide helpful resources to clients via phone, email, web chat, or in person
• Resolving Issues: Receive, log, and investigate customer complaints, providing fair solutions and following up to confirm satisfaction
• Troubleshooting Issues: Assess product or service problems, apply company policies, and coordinate with internal departments to fix issues quickly
• Building Long-Term Loyalty: Reach out to existing clients to share updates, introduce new features, and strengthen professional relationships

Requirements:

• Minimum Diploma and above
• Clear verbal and written interpersonal skills.
• Strong multi-tasking and time-management capabilities.
• Ability to handle confidential data professionally
• EA License Number: 22C1278

Disclaimer: By applying, you consent to being contacted for current or future job opportunities. All personal data will be managed in line with Singapore's PDPA and used solely for recruitment purposes.