Customer Relations Officer (1-year contract)

Singapore Pools; Singapore; On-site; SGD 30,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Staggered working hours

Job summary

Singapore Pools is seeking a passionate Customer Relations Officer to join their Retail Operations team in Singapore. This role involves processing claims requests, ensuring excellent customer service, and maintaining branch cleanliness.

The ideal candidate will have a minimum secondary education and experience in customer service or retail. The company values diversity and encourages applicants from all backgrounds to express their individuality.

Qualifications

• Minimum secondary education is required.
• Experience in customer service and cashiering is necessary.
• Proven experience in retail or F&B service is preferred.

Responsibilities

• Perform counter sales duty for betting products.
• Process prize claims for winning tickets accurately.
• Provide top-up and withdrawal services for Singapore Pools Account.

Skills

Customer service skills

Cash handling experience

Retail experience

PC literacy

Education

Minimum secondary education

Job description

We are looking for a passionate and professional Customer Relations Officer to join our Retail Operations team to help us with our mission of providing excellent customer service.

Based in Singapore and reporting to the Branch Manager/Assistant Branch Manager, the incumbent will be responsible for processing claims request from customers.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in customer service or in operations, we want to talk to you.

What You’ll Do

• You will perform counter sales duty for betting products.
• You will process prize claims for winning tickets and ensure accuracy of information.
• You will provide Singapore Pools Account application top up & withdrawal service.
• You will maintain confidentiality of information.
• You will attend to customer's query and provide excellent customer service.
• You will assist Supervisor to maintain branch cleanliness and queue orderliness.

Who You Are

• You will need minimum secondary education.
• You will need customer service, cashiering and cash handling experience.
• You should have experience in retail or F&B service.
• You should have good customer service relationship skills.
• You should be PC literate.
• Staggered working hours
• Medical Insurance

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!