Guest Service Host (2-years contract) (South & East)

Singapore Pools; Singapore; Sur place; SGD 2 200 - 3 200; Plein temps

Avantages offerts par ce poste

Comprehensive total rewards package

Health & wellness benefits

Continuous learning and upskilling

Volunteerism and community initiatives

Résumé du poste

Singapore Pools (Pte) Ltd is seeking a counter sales associate to provide friendly customer service, handle cash transactions, and assist with deposits and withdrawals at the counter. The role requires good English and Mandarin communication and a patient, service-oriented mindset.

The incumbent will support end-of-day cash reconciliation and related administrative tasks while working in rotating shifts, including weekends and public holidays.

Qualifications

• Minimum 1–2 years of cashiering experience in the service industry.
• Strong customer service mindset with good communication and interpersonal skills.
• Proficiency in English and Mandarin; ability to attend to diverse customers.

Responsabilités

• Perform counter sales and services of the Company's products and to pay prize winners.
• Attend to customers' queries and provide hassle free service and a pleasant experience for customers.
• Provide services such as deposits/withdrawals and reconcile end-of-day cash with physical cash.
• Assist on all administrative work related to counter duty and the premises.

Connaissances

Customer service

Cashiering

Communication

English & Mandarin

Interpersonal skills

Formation

Secondary education (O/N level)

Outils

Basic computer skills

Description du poste

Who We Are

Singapore Pools was established by the Singapore government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, it makes contributions to the Tote Board to fund a wide range of causes in social service, community development, sports, arts, education and health sectors.

Date: 14 Sept 2026

Company: Singapore Pools (Pte) Ltd

Work that powers communities.

Who We Are

Singapore Pools was established by the Singapore government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, it makes contributions to the Tote Board to fund a wide range of causes in social service, community development, sports, arts, education and health sectors.

Job Purpose

Reporting to the Area Manager, the incumbent will join our Livewire Operations team to perform counter sales and services.

What You'll Do

• Perform counter sales and services of the Company's products and to pay prize winners.
• Attend to customers' queries and provide hassle free service and a pleasant experience for customers.
• Provide services such as SPA KYC, deposit and withdrawal, and conduct reconciliation of end-of-day summary report against physical cash.
• Assist on all administrative work related to counter duty and the premise.

Who You Are

• Minimum secondary education of GCE 'O' / 'N' level.
• At least 1-2 years' experience in cashiering work in the service industry.
• Strong customer service mindset with good communication and interpersonal skills.
• Good communication skills in speaking English, Mandarin and local dialects, in order to attend to English or Mandarin or local dialects-speaking customers' need.
• Basic computer knowledge and skills.
• Able to work rotating shift hours, including weekends and PH.

What We Offer

• Comprehensive total rewards package
• Health & wellness benefits
• Continuous learning and upskilling opportunities
• Volunteerism and community initiatives

Only shortlisted candidates will be contacted for further career conversations.