Customer Relations & Business Development Manager

SNATCHEDBUILD PTE. LTD.; Singapore; Hybrid; SGD 50,000 - 95,000; Full time

Benefits offered by this job

Competitive Basic Salary + Attractive

6-Day Work Week

2 Days Work From Home Per Week

14 Days Annual Leave

Travel Opportunities

Direct Exposure to Business Strategy

Career Growth in Real Estate

Dynamic Working Environment

Job summary

SNATCHEDBUILD PTE. LTD. in Singapore is seeking a proactive Customer Relations & Business Development Manager to work closely with the founder and grow a dynamic real estate business.

You will manage client relationships, lead conversion, and coordinate day-to-day operations. The role blends customer service with strategic growth, including social media, content, and initiatives to improve lead management.

Qualifications

• Fluent in English and Mandarin (spoken and written).
• Confident and comfortable making phone calls and communicating with clients.
• Strong interpersonal and relationship-building skills.
• Familiar with social media platforms and basic video editing.
• Highly organised, responsible and detail-oriented.
• Able to work independently and manage multiple priorities.
• Entrepreneurial mindset with a strong sense of ownership.
• Proactive, resourceful and willing to go the extra mile.
• Comfortable working in a fast-paced and evolving environment.
• Willing to remain contactable and assist with urgent client messages 7 days a week, including weekends.

Responsibilities

• Handle incoming leads through WhatsApp, phone calls and social media platforms.
• Proactively call and follow up with potential clients to build strong relationships.
• Nurture leads, understand their needs and maintain consistent communication.
• Coordinate appointments, meetings and client follow-ups.
• Ensure every lead receives timely and professional attention.
• Work closely with the founder's Personal Assistant to ensure daily tasks and to-dos are completed.
• Coordinate daily schedules, appointments and business activities.
• Track follow-ups, monitor progress and ensure nothing falls through the cracks.
• Assist in streamlining daily operations and improving workflow efficiency.
• Assist with social media posting and content scheduling.
• Edit short-form videos and prepare content for social media platforms.
• Support the development and execution of social media strategies.
• Stay updated with social media trends and content opportunities.
• Work directly with the founder on business growth initiatives.
• Identify opportunities to improve lead management and client engagement.
• Take initiative in solving problems and executing new ideas.
• Contribute ideas towards growing the brand, business and overall team.

Skills

Bilingual English Mandarin

Job description

We're Hiring: Customer Relations & Business Development Manager

Join Us in Growing a Dynamic Real Estate Business

We're looking for a proactive, driven and entrepreneurial individual to join our team and work closely with the founder in growing our real estate business.

This is not just a customer service role. You'll be involved in client relationship management, lead conversion, social media, business operations and day-to-day execution.

We're looking for someone who takes ownership, thinks ahead and enjoys being part of a fast-growing business.

Key Responsibilities

1. Customer Relationship Management (Main Role)

• Handle incoming leads through WhatsApp, phone calls and social media platforms.


• Proactively call and follow up with potential clients to build strong relationships.


• Nurture leads, understand their needs and maintain consistent communication.


• Coordinate appointments, meetings and client follow-ups.


• Ensure every lead receives timely and professional attention.

2. Business & Administrative Operations

• Work closely with the founder's Personal Assistant to ensure daily tasks and to-dos are completed.


• Coordinate daily schedules, appointments and business activities.


• Track follow-ups, monitor progress and ensure nothing falls through the cracks.


• Assist in streamlining daily operations and improving workflow efficiency.

3. Social Media & Content Management (Support Role)

• Assist with social media posting and content scheduling.


• Edit short-form videos and prepare content for social media platforms.


• Support the development and execution of social media strategies.


• Stay updated with social media trends and content opportunities.

4. Business Development & Growth

• Work directly with the founder on business growth initiatives.


• Identify opportunities to improve lead management and client engagement.


• Take initiative in solving problems and executing new ideas.


• Contribute ideas towards growing the brand, business and overall team.

Requirements & Qualities We're Looking For

• Fluent in both English and Mandarin Chinese (spoken and written).


• Confident and comfortable making phone calls and communicating with clients.


• Strong interpersonal and relationship-building skills.


• Familiar with social media platforms and basic video editing.


• Highly organised, responsible and detail-oriented.


• Able to work independently and manage multiple priorities.


• Entrepreneurial mindset with a strong sense of ownership.


• Proactive, resourceful and willing to go the extra mile.


• Comfortable working in a fast-paced and evolving environment.


• Willing to remain contactable and assist with urgent client messages 7 days a week, including weekends.

What We Offer

• Competitive Basic Salary + Attractive Commission Structure


• 6-Day Work Week


• 2 Days Work From Home Per Week


• 14 Days Annual Leave


• Travel Opportunities


• Direct Exposure to Business Strategy and Entrepreneurship


• Opportunity to Grow Alongside a Fast-Expanding Real Estate Business


• A Dynamic Working Environment with Room for Career Growth

Who Should Apply?

We're not just looking for someone to complete tasks. We're looking for someone who wants to grow, take ownership and build something meaningful together.

If you are ambitious, resourceful and excited by the idea of being part of a growing real estate business, we'd love to hear from you.

Let's build something great together.