Customer Operations Representative

Giesecke+Devrient; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Giesecke+Devrient is hiring a Customer Operations Representative in Singapore to ensure accurate order processing and timely delivery commitments. You will collaborate with Sales, Production, Procurement, Supply Chain, Logistics and Finance to coordinate customer requirements from receipt to fulfilment, while maintaining data integrity in SAP.

The role requires attention to detail, strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's or Diploma in business, supply chain, logistics or related field.
• Proven experience in customer operations or order management in manufacturing/industrial settings.
• Proficient in SAP and ERP systems; strong Excel skills.

Responsibilities

• Process and release customer orders accurately with required approvals.
• Monitor order status and delivery schedules, communicating changes promptly.
• Maintain customer and order data in SAP and other systems with high accuracy.
• Coordinate with Planning, Production, Procurement, Logistics and Finance to meet commitments.
• Prepare invoices and shipping documents in a timely manner.

Skills

SAP experience

MS Excel

Interdepartmental collaboration

Education

Diploma or Bachelor's Degree in Business Administration, Supply Chain Management, Logistics, Operations Management

Tools

SAP S/4HANA

Job description

G+D makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our collaboration within G+D.

We are the reliable partner for all challenges resulting from the Internet of Things. We offer a complete connectivity portfolio for mobile network operators, automotive manufacturers, technology companies such as chip and module manufacturers as well as transport and logistics providers. Our portfolio includes highly secure solutions in the area of connectivity & IoT, from classic SIM, eSIM and iSIM, to the associated embedded operating systems and life cycle management, through to services for global connectivity and IoT solutions. Do you want to actively shape the digital transformation with us?

Job Summary

The Customer Operations Representative is responsible for the accurate and timely execution of customer orders and delivery commitments. Working closely with Sales, Technical (CPM), Production, Procurement, Supply Chain, Logistics, and Finance teams, the role coordinates customer requirements from order receipt through fulfilment, ensuring order accuracy, effective communication, and compliance with company procedures. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while delivering a high standard of customer service.

Responsibilities

Customer Order Management

• Process and release customer orders accurately, ensuring all required information and approvals are in place.
• Manage order configurations based on approved technical and product specifications.
• Monitor order status, delivery schedules, and fulfilment activities, proactively communicating any changes or delays.
• Maintain accurate customer and order data within SAP and other business systems.
• Coordinate with Planning, Production, Procurement, Logistics, and other functions to meet customer commitments.

Customer Service & Issue Resolution

• Serve as the primary point of contact for customer enquiries relating to orders, deliveries, and product availability.
• Provide professional and timely responses to customer requests via phone and email.
• Investigate and resolve customer issues, coordinating with relevant stakeholders to ensure satisfactory outcomes.
• Develop and maintain positive customer relationships through responsive and reliable support.

Operations & Compliance

• Prepare invoices, shipping documents, and other order-related documentation accurately and on time.
• Ensure product specifications, supporting documents, and customer records are maintained in accordance with company procedures.
• Perform system maintenance, reporting, data administration, and other operational support activities as required.
• Safeguard confidential customer and business information in line with information security and data privacy requirements.
• Support compliance with applicable quality, regulatory, and business standards.

Collaboration & Continuous Improvement

• Work closely with Sales, Technical/CPM, Production, Procurement, Logistics, Finance, and Quality teams to ensure seamless order execution.
• Share relevant information proactively to support effective decision-making and workflow efficiency.
• Identify and support initiatives that improve operational performance, service delivery, and customer experience.

Job Requirements

• Diploma or Bachelor's Degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field.
• Minimum 2 years of experience in customer operations, customer service, order management, or supply chain operations.
• Experience in a manufacturing, technology, or industrial environment is preferred.
• Experience using SAP or a similar ERP system is advantageous.
• Working knowledge of SAP S/4HANA or a comparable ERP system.
• Proficient in Microsoft Office applications, particularly Excel.
• Strong organizational, planning, and time management skills.
• Effective communication and interpersonal skills, with the ability to collaborate across functions.
• Strong problem‑solving skills with the ability to identify issues and implement practical solutions.
• High attention to detail and commitment to data accuracy.
• Customer‑focused, with a commitment to delivering high‑quality service.
• Ability to manage multiple priorities and work effectively in a fast‑paced environment.
• Professional and trustworthy when handling confidential information.