Customer Operations Lead - Salesforce & Billing (Renewables)

Flo Energy; Singapore; On-site; SGD 38,000 - 56,000; Full time

Benefits offered by this job

Five weeks annual leave

Great work-life balance

Job summary

Flo Energy is seeking a proactive Customer Operations Executive in Singapore to manage Salesforce-based processes, resolve customer queries, and support billing operations as the company scales in the renewable energy market. The role emphasizes hands-on problem solving, cross-functional collaboration, and delivering an outstanding customer experience.

Ideal candidates will bring strong SFDC fluency, enthusiasm for sustainability, and the ability to own tasks end-to-end in a fast-paced startup

Qualifications

• Experience in customer operations and handling queries.
• Familiar with Salesforce workflows and case management.
• Genuine interest in renewable energy and sustainability.

Responsibilities

• Manage day to day business processes using Salesforce
• Act as the first point of contact to attend to customer queries
• Focus on back-office and billing related operations
• Follow through on customer issues, monitoring and continuously improve customer experience
• Work with SP Services on account-related matters such as account closures and relocations
• Resolve product or service problems, determine root cause and implement solutions
• Go above and beyond to deliver a stellar customer experience
• Inspire others to deliver excellent customer service
• Manage any other ad-hoc operations projects

Skills

Salesforce

Customer operations

Tools

Salesforce

Job description

Flo Energy is seeking a proactive Customer Operations Executive in Singapore to manage Salesforce-based processes, resolve customer queries, and support billing operations as the company scales in the renewable energy market. The role emphasizes hands-on problem solving, cross-functional collaboration, and delivering an outstanding customer experience.

Ideal candidates will bring strong SFDC fluency, enthusiasm for sustainability, and the ability to own tasks end-to-end in a fast-paced startup