Customer Onboarding Strategist, ANZ Market, Google Customer Solutions (Cantonese) - Singapore

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Google Asia Pacific Pte. Ltd. in Singapore seeks a Customer Onboarding Specialist to manage a portfolio of new SMB customers for six months, guiding onboarding and enabling sustainable growth with Google Ads.

You will work with cross-functional teams in sales, product, and program management to tailor recommendations, drive adoption, and deliver a seamless onboarding journey for advertisers in ANZ and Australia regions.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in sales, business development, advertising, account management, marketing, or consulting.
• 3 years of experience in sales, marketing, or consulting, with ANZ client experience.
• Business-level Cantonese fluency to support external Cantonese-speaking clients.

Responsibilities

• Manage onboarding for a six-month portfolio of new customers.
• Deliver against onboarding goals and ensure outstanding customer experience.
• Collaborate cross-functionally with sales, product, and program teams for seamless handovers.
• Provide strategic advice to help advertisers maximize ROI through Google products.
• Grow adoption and contribute to sustainable onboarding for customers.

Skills

Cantonese fluency

Sales experience

Communication skills

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Additional job description

Our mission is to enable the first taste of sustainable success to all customers. Working with our most valuable new customers as they go through a sustainable onboarding period, you set the vision and the strategy for how their products and services reach thousands or millions of users. You will own a set of new customers for six months to make them successful long-term and grow the next generation of high-potential customers for Google.

You will work with a highly engaged, fun team and bring creativity to grow and transform. The Customer Onboarding team operates like a Start-Up - 'run it like you own it' mentality - to enable creativity thought-leadership with a self-management team practice.

Job responsibilities

• Manage a new customer portfolio for six months to set them up for long-term success with their digital advertising journey.
• Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
• Work cross-functionally with sales, product, and program teams to deliver seamless customer handovers.
• Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
• Provide strategic advice to help our advertisers get the best return on their investment by working closely with them in a consultative role.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience in sales, business development, advertising, account management, marketing, or consulting.
• 3 year of experience in sales, marketing, or consulting, and with managing clients in Australia and New Zealand (ANZ).
• Ability to communicate in business-level Cantonese fluently to support external clients/stakeholders who communicate in Cantonese.

Preferred qualifications

• Experience collaborating and working effectively with companies in the Australian market.
• Ability to overcome market-specific challenges related to client contactability and product sales within the Australia and New Zealand region.
• Comfortable with proactively reaching out to customers/cold calling and enjoys helping customers to add value to their business.