Customer Manager (HORECA)

HAI SIA SEAFOOD PTE. LTD.; Singapore; Hybrid; SGD 48,000 - 78,000; Full time

Benefits offered by this job

Staff meal

Hybrid work

Leave and medical benefits

Staff discounts on seafood purchases

Employee referral incentive

CNY hampers

Training and Development Opportunities

Profit-Sharing twice a year

Job summary

HAI SIA SEAFOOD PTE. LTD. is seeking an experienced Account Manager to serve as the primary pricing and order contact, deepen client relationships, and ensure timely deliveries in a field-based role across F&B trade.

The role emphasizes proactive pricing, cross-functional collaboration with sales support, logistics, operations and finance, and accurate NAV record-keeping. The ideal candidate has 3+ years in account management or sales in seafood or foodservice, with a diploma minimum.

Qualifications

• 3+ years in account management or sales, ideally in seafood, fresh produce, or protein/foodservice distribution.
• Diploma minimum. Candidates from culinary or F&B backgrounds (e.g., chefs) with strong product intuition are strongly encouraged to apply.
• Spoken Mandarin and Chinese dialects (Hokkien or Teochew) strongly preferred to support our primary trade customer base; familiarity with Malay/halal F&B trade is a plus.
• Proficient in Microsoft Dynamics NAV (Navision) and MS Office (Excel, Word, PowerPoint, Outlook).
• Comfortable with early morning starts, field visits, cold-room environments, and fishery port conditions with hands-on product handling.

Responsibilities

• Act as the primary contact for pricing and orders, deepening client relationships to maximize long-term account value.
• Own pricing strategies by monitoring product costs, managing foreign-exchange considerations, and prioritizing healthy margins over sheer volume.
• Deliver dependable, hands-on service tailored to trade needs across diverse F&B sectors (including Chinese and Malay/halal segments).
• Work closely with sales support, logistics, operations, and finance to ensure timely deliveries and maintain healthy collection cycles.
• Keep customer and order records updated in Microsoft Dynamics NAV, providing regular feedback on account health and trade trends.
• Provide seamless cover for teammates' accounts during leave and support collective team goals.
• Field-based role with autonomy over daily planning.

Skills

Account management

Sales

Customer relationships

MS Office

Education

Diploma minimum

Tools

Microsoft Dynamics NAV (Navision)

Job description

Work Time Profile:

5-day
Monday to Friday, 9.00AM to 5.00PM

Company Benefits:

• Staff meal
• Hybrid Work (after Probation Confirmation)
• Leave and medical benefits
• Staff discounts on seafood purchases
• Employee referral incentive
• Confirmation and CNY seafood hampers
• Training and Development Opportunities
• Profit-Sharing twice a year

Job Responsibilities:

• Act as the primary contact for pricing and orders, deepening client relationships to maximize long-term account value.
• Own pricing strategies by monitoring product costs, managing foreign-exchange considerations, and prioritizing healthy margins over sheer volume.
• Deliver dependable, hands-on service tailored to trade needs across diverse F&B sectors (including Chinese and Malay/halal segments).
• Work closely with sales support, logistics, operations, and finance to ensure timely deliveries and maintain healthy collection cycles.
• Keep customer and order records updated in Microsoft Dynamics NAV, providing regular feedback on account health and trade trends.
• Provide seamless cover for teammates' accounts during leave and support collective team goals.
• Field-based role with autonomy over daily planning

Job Requirements:

• 3+ years in account management or sales, ideally in seafood, fresh produce, or protein/foodservice distribution.
• Diploma minimum. Candidates from culinary or F&B backgrounds (e.g., chefs) with strong product intuition are strongly encouraged to apply.
• Spoken Mandarin and Chinese dialects (Hokkien or Teochew) are strongly preferred to support our primary trade customer base; familiarity with Malay/halal F&B trade is a plus.
• Proficient in Microsoft Dynamics NAV (Navision) and MS Office (Excel, Word, PowerPoint, Outlook).
• Comfortable with early morning starts, field visits, cold-room environments, and fishery port conditions with hands-on product handling