Customer Loyalty & Retention Leader

RICHFOOD CATERING PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

RICHFOOD CATERING PTE. LTD. is seeking a dedicated customer experience professional to drive retention and loyalty initiatives, build strong relationships, and deliver a seamless journey across sales, marketing, and operations.

You will analyse customer insights, plan campaigns and personalised communications, optimise CRM and self-service solutions, and monitor KPIs to improve satisfaction and engagement.

Qualifications

• 1. Drive customer retention and loyalty initiatives to improve repeat sales and long-term customer value.
• 2. Build and maintain strong relationships with corporate and individual customers, ensuring a high level of customer satisfaction.
• 3. Analyse customer insights and performance metrics to identify business opportunities and recommend improvement strategies.
• 4. Plan and execute customer engagement campaigns, loyalty programmes, and personalised communications across multiple channels.
• 5. Resolve customer escalations promptly and work with internal teams to improve service quality and operational efficiency.
• 6. Support digital customer experience initiatives, including CRM optimisation, automation, and customer self-service solutions.
• 7. Monitor customer performance indicators and prepare regular reports on retention, satisfaction, and engagement.
• 8. Work closely with Sales, Marketing, Operations, and Customer Service teams to deliver a seamless customer journey and achieve business objectives.

Job description

RICHFOOD CATERING PTE. LTD. is seeking a dedicated customer experience professional to drive retention and loyalty initiatives, build strong relationships, and deliver a seamless journey across sales, marketing, and operations.

You will analyse customer insights, plan campaigns and personalised communications, optimise CRM and self-service solutions, and monitor KPIs to improve satisfaction and engagement.