Customer Growth & Retention Manager

Richfood Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Richfood Singapore Pte Ltd is seeking a Customer Success/CRM-focused professional to drive retention and loyalty across multiple channels. You will build strong relationships with corporate and individual customers, analyse insights, and plan campaigns to enhance engagement.

You will work with Sales, Marketing, Operations, and Customer Service to deliver a seamless journey, resolve escalations, and optimise the customer experience with CRM and automation initiatives.

Responsibilities

• Drive customer retention and loyalty initiatives to improve repeat sales and long-term customer value.
• Build and maintain strong relationships with corporate and individual customers, ensuring a high level of customer satisfaction.
• Analyse customer insights and performance metrics to identify business opportunities and recommend improvement strategies.
• Plan and execute customer engagement campaigns, loyalty programmes, and personalised communications across multiple channels.
• Resolve customer escalations promptly and work with internal teams to improve service quality and operational efficiency.
• Support digital customer experience initiatives, including CRM optimisation, automation, and customer self-service solutions.
• Monitor customer performance indicators and prepare regular reports on retention, satisfaction, and engagement.
• Work closely with Sales, Marketing, Operations, and Customer Service teams to deliver a seamless customer journey and achieve business objectives.

Job description

Richfood Singapore Pte Ltd is seeking a Customer Success/CRM-focused professional to drive retention and loyalty across multiple channels. You will build strong relationships with corporate and individual customers, analyse insights, and plan campaigns to enhance engagement.

You will work with Sales, Marketing, Operations, and Customer Service to deliver a seamless journey, resolve escalations, and optimise the customer experience with CRM and automation initiatives.