Customer-First Retail Associate | Front-Line Concierge

LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. in Singapore seeks a friendly retail associate to greet customers, answer questions, and handle transactions at the POS while maintaining store visuals. You will be the brand ambassador, uphold the company image, and ensure housekeeping and merchandising standards are followed.

The role requires strong customer service, teamwork, and a proactive, self-driven attitude to support supervisors with daily duties as needed.

Qualifications

• Above minimum age of 21 due to sale of tobacco products.
• Strong customer service skills.
• Service-oriented with strong interpersonal skills.
• Mature and self-driven; good team player.

Responsibilities

• Providing world-class service excellence and customer experience to drive sales.
• Greets and receives customers in a welcoming manner.
• Responds to customers’ questions.
• Manage transactions with customers using POS system.
• Collect payments in cash or cashless methods.
• Be the front-line ambassador to uphold branding and image.
• Housekeeping and adherence to visual merchandising guidelines.
• Any other duties assigned by Supervisors or Managers.

Skills

Customer service

Interpersonal skills

Team player

Tools

POS system

Job description

LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. in Singapore seeks a friendly retail associate to greet customers, answer questions, and handle transactions at the POS while maintaining store visuals. You will be the brand ambassador, uphold the company image, and ensure housekeeping and merchandising standards are followed.

The role requires strong customer service, teamwork, and a proactive, self-driven attitude to support supervisors with daily duties as needed.