Customer Financial Services Representative-Senior (Japanese Speaking)

FedEx; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

FedEx Singapore seeks a Customer Finance Services Representative to support end-to-end Accounts Receivable operations, including credit management, collections, billing, and dispute handling. You will conduct credit assessments for new and existing customers and follow up on overdue AR to ensure timely collections.

Responsibilities include resolving invoice disputes, assisting billing inquiries, and communicating with customers by phone and email in Japanese.

Qualifications

• Credit & Collections or AR experience preferred.
• Three years of related work experience, preferably in a customer-facing environment.
• Secondary education (O'Level/Form 5) or equivalent.
• Business-level proficiency in Japanese with the ability to communicate confidently with customers via phone and email.

Responsibilities

• Perform credit assessments for new and existing customers in accordance with company credit policies.
• Accounts Receivable follow-up with customers on overdue payments to ensure timely collection.
• Manage invoice disputes and cash application issues, coordinating with internal teams for effective resolution.
• Support billing activities, including invoice inquiries and corrections where required.
• Handle other AR-related customer inquiries in a timely and accurate manner.
• Communicate directly with customers via phone and email to resolve AR issues professionally.
• Collaborate closely with internal stakeholders (Sales, Operations, and Finance) to ensure smooth issue resolution.
• Act as a team player, contributing to operational excellence, process improvements, and service quality.

Skills

Credit management

Collections

Billing

Dispute handling

Communication

Analytical

Multitasking

Team player

Customer service

Fast learner

Education

Secondary education (O'Level or Form 5) or equivalent

Job description

Ship to Collect (STC); GCI; Credit & Collections; Disputes; Cash Applications; Billing

The Customer Finance Services Representative will support end-to-end Accounts Receivable (AR) operations for assigned markets, including credit management, collections, billing, and dispute handling.

Key responsibilities include:

Perform credit assessments for new and existing customers in accordance with company credit policies

Conduct Accounts Receivable follow-up with customers on overdue payments to ensure timely collection

Manage invoice disputes and cash application issues, coordinating with internal teams for effective resolution

Support billing activities, including invoice inquiries and corrections where required

Handle other AR-related customer inquiries in a timely and accurate manner

Communicate directly with customers via phone and email to resolve AR issues professionally

Collaborate closely with internal stakeholders (Sales, Operations, and Finance) to ensure smooth issue resolution

Act as a team player, actively contributing to operational excellence, process improvements, and service quality through clear and effective communication

Job Requirements

Business-level proficiency in Japanese with the ability to communicate confidently with customers via phone and email

Strong communication and interpersonal skills

Detail-oriented with good analytical and problem-solving abilities

Fast learner, proactive self-starter, strong multitasker, and able to thrive in fast-paced environments

Ability to work in a regional, multicultural environment

Experience in Accounts Receivable, Credit & Collections, or Customer Finance Services is preferred

Education: Secondary education (O'Level or Form 5) or equivalent
Experience: Three (3) years of related work experience, preferably in a customer-facing environment

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.