Customer Solutions Specialist Senior

FedEx; Singapore; Presencial; SGD 120 000 - 180 000; Tempo integral

Resumo da oferta

FedEx is seeking a senior professional to improve customers’ supply chain/logistics leveraging FedEx services. The role collaborates with Sales to tailor transportation solutions and drive new business, while leading the design, development and implementation of customer-integrated transportation and logistics projects.

The position requires strategic thinking, strong leadership, and the ability to coordinate across teams in a global network.

Qualificações

• Senior professional role focusing on improving customer supply chain/logistics using FedEx portfolio.
• Collaborate with Sales to provide customized transportation solutions and generate new business.
• Lead design, development and implementation of customer integrated transportation and/or logistics projects.

Responsabilidades

• Review customer transportation requirements in detail.
• Analyze requirements and propose FedEx transportation or logistics services.
• Design solutions within and beyond FedEx service capabilities.
• Create tailor-made transportation solutions and develop required business documents/operating plans.
• Assist in development of customer proposals.
• Identify budget and resources to ensure revenue-generating solutions.

Conhecimentos

Project management

Logistics planning

Communication

Leadership

Analytical thinking

Travel willingness

Formação académica

Bachelor’s degree in business/logistics/engineering etc.

Descrição da oferta de emprego

This is a senior professional position responsible for improving customer's supply chain/logistics leveraging FedEx portfolio of transportation and supply chain services.
Working with the Sales organization to provide vertical-focused customized transportation solutions and generate new business, he/she will lead the design, development and implementation of customer integrated transportation and/or logistics projects.

Solutions Design and Implementation

• Conduct a detailed review of customer requirement in transportation
• Analyse customers’ requirements and propose FedEx transportation or logistics services
• Design solutions within and outside the context of FedEx’s service capabilities
• Create tailor‑made transportation solution for customer, as well as develop all business documentation/operating plans that are required for solutions development
• Assist in the development of customer proposal
• Identify budget, internal resources, and external resources to ensure optimal and effective solutions are developed to meet customer needs and generate revenue

Project Management

• Act as the project lead for cross‑functional customer transportation and logistics projects, coordinating teams without direct reporting relationships to ensure timely and successful project implementation
• Effectively communicate with project team members across functional departments, countries, and sister companies to ensure successful project execution

A background in the freight forwarding industry or experience within a logistics team supporting the Technology, Artificial Intelligence (AI), or Data Center industries will be considered an advantage.

Education: Bachelor’s degree in business, logistics, finance, engineering or information systems related
Experience: Six (6) years of work experience in business planning, logistics and distribution planning, engineering, consulting , computer technologies or related, of which Four (4) years in program management and/or global/international transportation industry

• Proficiency in project management to lead multiple dynamic and regional customer projects
• Experience and knowledge of developing customized service in international express transportation company is preferred
• Business communication skill in English
• Strong leadership and teamwork skills
• Strong communication skills to communicate with multiple levels of management and staff
• Solid analytical skills, business sense, and the ability to work independently
• Some travel is required

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.