Customer Experience Transformation Intern

ABeam Consulting; Singapore; On-site; SGD 13,000 - 20,000; Part time

Job summary

ABeam Consulting in Singapore invites undergraduates to join as an Intern in Customer Experience consulting, gaining hands-on exposure to real client work and contributing to business transformation across Southeast Asia.

You will collaborate with consultants and managers to support analysis, design, project delivery, CRM configuration, data preparation and market research, while learning industry best practices.

Qualifications

• Current undergraduate student pursuing a degree in Business, Economics, Engineering, Information Systems, Computer Science or related fields.
• Strong analytical and organizational skills with a keen eye for detail.
• Proficiency in Microsoft PowerPoint and Excel; knowledge of data visualization tools is an advantage.
• Strong communication skills, both written and verbal.
• Demonstrated ability to work independently and collaboratively in a team environment.

Responsibilities

• Support business analysis activities, including research, data preparation, and requirement documentation.
• Assist in reviewing current processes and identifying improvement opportunities.
• Help prepare consulting deliverables such as slides, process flows, and summary materials.
• Support day‑to‑day project coordination tasks (e.g. tracking actions, timelines, and risks).
• Assist in preparing meeting materials and documenting meeting minutes and action items.
• Provide support for testing or validation activities where required.
• Gain hands‑on exposure to CRM platforms such as Salesforce or similar tools.
• Support basic system configuration tasks (e.g. CRM fields, workflows, dashboards) under guidance.
• Assist in data preparation, migration support, and validation activities.
• Learn and apply CRM best practices and standard methodologies.
• Support testing activities (UAT), including test case preparation and defect tracking.
• Work with consultants to understand system integrations and data flows.
• Assist in preparing meeting materials and documenting minutes and action items.
• Provide support for testing, deployment, or validation activities where required.
• Proactively learn CRM concepts, tools, and industry use cases.

Skills

Analytical skills

Organizational skills

Communication skills

Teamwork

Independent working

Education

Undergraduate student in Business, Economics, Engineering, Information Systems, Computer Science or related fields

Tools

Microsoft PowerPoint

Excel

Data visualization tools

Job description

ABeam Consulting in Singapore invites undergraduates to join as an Intern in Customer Experience consulting, gaining hands-on exposure to real client work and contributing to business transformation across Southeast Asia.

You will collaborate with consultants and managers to support analysis, design, project delivery, CRM configuration, data preparation and market research, while learning industry best practices.