Customer Experience Consulting Intern - Hands-on Transformation

ABeam Consulting (Singapore); Singapore; On-site; SGD 12,000 - 19,000; Part time

Job summary

ABeam Consulting (Singapore) invites an intern to support the Customer experience consulting team across transformation engagements in Southeast Asia. You will gain hands-on exposure to real client work while learning the fundamentals of management consulting, working with consultants and managers on analysis, design, project delivery and CRM-related initiatives.

You will develop skills in business analysis, project coordination, CRM configurations, data preparation, and market research, while

Qualifications

• Current undergraduate student pursuing a degree in Business, Economics, Engineering, Information Systems, Computer Science or related fields.

Responsibilities

• Support business analysis activities, including research, data preparation, and requirement documentation.
• Assist in reviewing current processes and identifying improvement opportunities.
• Help prepare consulting deliverables such as slides, process flows, and summary materials.
• Support day-to-day project coordination tasks (tracking actions, timelines, and risks).
• Assist in preparing meeting materials and documenting meeting minutes and action items.
• Provide support for testing or validation activities where required.
• Gain hands-on exposure to CRM platforms such as Salesforce or similar tools.
• Support basic system configuration tasks (e.g. CRM fields, workflows, dashboards) under guidance.
• Assist in data preparation, migration support, and validation activities.
• Learn and apply CRM best practices and standard methodologies.
• Support testing activities (UAT), including test case preparation and defect tracking.
• Work with consultants to understand system integrations and data flows.
• Proactively learn CRM concepts, tools, and industry use cases.
• Conduct desktop research and benchmarking on market trends and practices.
• Support proposal preparation and other business development activities.
• Contribute to internal knowledge development and practice initiatives.

Skills

Analytical skills

Organizational skills

Communication skills

Teamwork

Education

Undergraduate student (Business/Economics/Engineering/IS/CS or related)

Tools

Microsoft PowerPoint

Microsoft Excel

Job description

ABeam Consulting (Singapore) invites an intern to support the Customer experience consulting team across transformation engagements in Southeast Asia. You will gain hands-on exposure to real client work while learning the fundamentals of management consulting, working with consultants and managers on analysis, design, project delivery and CRM-related initiatives.

You will develop skills in business analysis, project coordination, CRM configurations, data preparation, and market research, while