Customer Experience Specialist — Support & Solutions

TDCX Group; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

TDCX Group, headquartered in Singapore, is seeking a customer support professional to provide excellent service across multiple channels and to understand and address customer needs. The role emphasizes clear communication and efficient case resolution within a BPO setting.

Ideal candidates are graduates with strong time management and multitasking abilities, and are able to adapt to new systems while delivering high-quality service to customers in the local market.

Qualifications

• Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master’s Degree in any field.
• Preferable 2 years of working experience in the related field; fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations.
• Ability to multi-task and tailor responses using information provided by customers.
• Strong communication with effective listening, empathy, and good phone etiquette.

Responsibilities

• Provide excellent customer support via all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and follow-up with partners to close cases.
• Provide feedback on tools, resources, procedures to improve workflow.
• Deliver high customer satisfaction with proper procedures.
• Build sustainable relationships and go the extra mile for customers.
• Perform other duties as assigned to maintain quality management.

Skills

Communication

Time management

Multitasking

Empathy

Phone etiquette

Education

Diploma or higher

Bachelor's degree

Job description

TDCX Group, headquartered in Singapore, is seeking a customer support professional to provide excellent service across multiple channels and to understand and address customer needs. The role emphasizes clear communication and efficient case resolution within a BPO setting.

Ideal candidates are graduates with strong time management and multitasking abilities, and are able to adapt to new systems while delivering high-quality service to customers in the local market.