Customer Experience Specialist — Front Desk (Weekend Availability)

Little Splashes Swim School Pte Ltd; Singapore; Presencial; SGD 22.000 - 31.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive salary

5-day work week

Indoor working environment

Training & development

Career growth

Resumo da vaga

Little Splashes Aquatics in Singapore is seeking enthusiastic Customer Service Officers to welcome families, answer enquiries across face-to-face, phone and digital channels, and promote our swimming programmes.

You will manage bookings, registrations, payments, maintain records, coordinate with swim teachers, and contribute to a warm, professional reception environment. Weekend availability is required.

Qualificações

• Minimum GCE N-Level, O-Level, NITEC or equivalent qualifications preferred.
• Friendly, approachable and service-oriented personality.
• Strong interpersonal, communication and problem-solving skills.
• Good organizational abilities and attention to detail.

Responsabilidades

• Welcome and assist parents, students and visitors at the swimming facility.
• Handle customer enquiries through face-to-face interactions, phone calls and digital channels.
• Provide accurate information on programmes, class schedules, fees and promotions.
• Address customer feedback and concerns professionally and empathetically.

Conhecimentos

Customer service

Communication

Organizational skills

Multitasking

Problem-solving

Teamwork

Formação

GCE N-Level / O-Level / NITEC

Ferramentas

CRM systems

Payment processing software

Computer literacy

Descrição da vaga

Little Splashes Aquatics in Singapore is seeking enthusiastic Customer Service Officers to welcome families, answer enquiries across face-to-face, phone and digital channels, and promote our swimming programmes.

You will manage bookings, registrations, payments, maintain records, coordinate with swim teachers, and contribute to a warm, professional reception environment. Weekend availability is required.