Full-Time Customer Service Officer (CSO)

Little Splashes Swim School Pte Ltd; Singapore; On-site; SGD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

5-day work week

Indoor working environment

Training & development

Career growth

Job summary

Little Splashes Aquatics in Singapore is seeking enthusiastic Customer Service Officers to welcome families, answer enquiries across face-to-face, phone and digital channels, and promote our swimming programmes.

You will manage bookings, registrations, payments, maintain records, coordinate with swim teachers, and contribute to a warm, professional reception environment. Weekend availability is required.

Qualifications

• Minimum GCE N-Level, O-Level, NITEC or equivalent qualifications preferred.
• Friendly, approachable and service-oriented personality.
• Strong interpersonal, communication and problem-solving skills.
• Good organizational abilities and attention to detail.

Responsibilities

• Welcome and assist parents, students and visitors at the swimming facility.
• Handle customer enquiries through face-to-face interactions, phone calls and digital channels.
• Provide accurate information on programmes, class schedules, fees and promotions.
• Address customer feedback and concerns professionally and empathetically.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem-solving

Teamwork

Education

GCE N-Level / O-Level / NITEC

Tools

CRM systems

Payment processing software

Computer literacy

Job description

Join Our Team and Make Every Customer Experience a Splashing Success!

Are you friendly, organized and passionate about delivering excellent customer service?

At Little Splashes Aquatics, we believe that every great swimming journey begins with a welcoming and positive experience.

We are looking for enthusiastic, responsible and service-oriented Customer Service Officers to join our growing team!

As the first point of contact for our parents and swimmers, you will play an important role in creating a warm, professional and memorable experience for every family.

Key Responsibilities

Customer Service & Engagement

• Welcome and assist parents, students and visitors at the swimming facility.
• Handle customer enquiries through face-to-face interactions, phone calls and digital communication channels.
• Provide accurate information on swimming programmes, class schedules, fees and promotions.
• Address customer feedback and concerns professionally and empathetically.
• Build positive relationships with parents and students to enhance customer satisfaction and retention.

Administrative & Operational Support

• Manage class bookings, registrations, rescheduling and attendance records.
• Process customer payments, invoices and other administrative transactions.
• Maintain accurate customer information and records in the management system.
• Coordinate with swim teachers and outlet management to ensure smooth daily operations.
• Assist in maintaining a clean, organised and welcoming reception environment.

Sales & Programme Promotion

• Introduce suitable swimming programmes based on customers' needs.
• Follow up with prospective customers and trial lesson enquiries.
• Support student enrolment, renewals and programme retention.
• Communicate ongoing promotions, events and new programmes to customers.
• Contribute towards outlet service standards and enrolment objectives.

Job Requirements

• Minimum GCE N-Level, O-Level, NITEC or equivalent qualifications preferred.
• Friendly, approachable and service-oriented personality.
• Strong interpersonal, communication and problem-solving skills.
• Good organizational abilities and attention to detail.
• Comfortable using computers, digital communication platforms and administrative systems.
• Able to multitask and remain composed in a busy customer service environment.
• Previous experience in customer service, administration, retail, hospitality or education is an advantage.
• Able to work independently and collaboratively with a team.
• Must be available to work on both Saturdays and Sundays.

Why Join Little Splashes Aquatics?

Competitive Monthly Salary

S$2,000 - S$2,800, depending on relevant qualifications and experience.

5-Day Work Week

Enjoy two rest days on weekdays.

Comfortable Indoor Working Environment

Work in our indoor heated swimming facilities, sheltered from outdoor weather conditions.

Training & Professional Development

Receive guidance and opportunities to develop your customer service, communication and operational skills.

Career Growth Opportunities

Potential progression into Senior Customer Service, Customer Service Team Lead and Outlet Management roles, subject to performance and organizational needs.

Supportive Team Culture

Work alongside passionate and dedicated aquatic educators and administrative professionals.

Meaningful Work

Help families enjoy a positive swimming experience while supporting the development of essential aquatic life skills.

Join the Little Splashes Aquatics Family!

At Little Splashes Aquatics, customer service is more than managing enquiries and registrations. It is about creating meaningful connections, building trust and making every swimming experience enjoyable for our families.

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