Manager IV, Customer Engineer

Applied Materials, Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Applied Materials, Inc. in Singapore seeks a leadership-focused professional to forecast financial, manpower, and operational needs for key service businesses. The role identifies service opportunities with marketing and sales and manages startup timing and costs to ensure on-time delivery.

The position emphasizes maintaining customer satisfaction with service performance, overseeing hiring and training of customer engineers, and upholding safety and process standards across regional operations.

Qualifications

• Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service).
• Identifies and pursues service agreement business in conjunction with marketing and sales.
• Manages start ups in terms of time and cost requirements.
• Maintains DSO according to goal.
• Ensures customer satisfaction with Company service and system performance.
• Interviews, hires, and trains customer engineers as necessary to support regional business.

Responsibilities

• Forecasts financial, manpower, and operational requirements for key businesses.
• Implements service agreement opportunities in collaboration with marketing and sales.
• Oversees startup timelines and cost controls for service projects.
• Controls local inventories and warranty costs and ensures safe operations.

Skills

Leadership

Problem solving

Interpersonal skills

Forecasting

Communication

Customer satisfaction

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Location: Singapore,SGP
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for your customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service).

Identifies and pursues service agreement business in conjunction with marketing and sales.

Manages start ups in terms of time and cost requirements.

Manages local inventories and RMA procedure.

Maintains DSO according to goal.

Manages systems start up and warranty cost under reserve.

Ensures customer satisfaction with Company service and system performance.

Interviews, hires, and trains customer engineers as necessary to support regional business.

Ensures employee satisfaction through:

• communication of business progress and all related action.
• setting goals and controlling achievements.
• establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:

• Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service.

Reports in a timely and accurate manner as required.

Achieves guaranteed up time and other parameters as sold to customers.

Promotes quality improvement processes to:

• reduce cycle time
• drive continuous improvement of technical performance
• empower the work force

Functional Knowledge

Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

Identifies and resolves technical, operational and organizational problems

Impact

Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

Time Type: Full time
Employee Type: Assignee / Regular
Travel: Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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