Executive, Customer Care

Kallang Group; Singapore; On-site; SGD 31,248 - 46,872; Full time

Job summary

The Kallang Group is seeking an Executive, Customer Care to bring its service culture to life by resolving enquiries and feedback and championing a consistent, people-centred experience across all touchpoints.

The role contributes to creating a welcoming, respectful and responsive environment where every customer feels heard, valued and cared for, aligning behaviours, processes and systems to deliver meaningful experiences for visitors, partners and the wider community.

Job description

The Executive, Customer Care plays a key role in bringing The Kallang Group’s service culture to life. Beyond resolving enquiries and feedback, this role champions a consistent, people‑centred service experience across all touchpoints. The incumbent contributes to creating a welcoming, respectful and responsive environment where every customer feels heard, valued and cared for.

This role supports the organisation’s commitment to service excellence by aligning behaviours, processes and systems to deliver meaningful and memorable experiences for visitors, partners and the wider community.

The level of appointment will depend on the qualifications and experience of the candidate.