Operations Support

BluOcean Security Pte. Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A security solutions provider in Singapore is seeking an Operations Support professional responsible for assisting with account management, customer service, and project documentation. The role involves coordinating service tickets, supporting project teams, managing documentation, and providing administrative assistance. Ideal candidates will have a diploma or degree in business and possess strong communication and organizational skills. Proficiency in English is essential, while knowledge of AutoCAD and BIM is an advantage.

Qualifications

• Possess minimal a Diploma or Bachelor Degree in Administration or any business and commerce field.
• Strong communication skills and able to work closely with different team members.
• Proficiency both written & oral in English.

Responsibilities

• Coordinate service tickets and troubleshooting for clients.
• Support project team with reports and project coordination.
• Assist Account Managers with quotations and documentation management.

Skills

Coordination skills

Organization skills

Communication skills

Detail oriented

Quick learner

Result oriented

Education

Diploma or Bachelor Degree in Administration or Business

Tools

AutoCAD

Bluebeam

BIM 3D drawing

Job description

Reporting to: Regional Operation Support Center Manager

Overview

As an Operations Support, you will be responsible to support and assist a wide range of operations with a special focus on Account Management, Customer Service, Client Satisfaction, Projects Documentation, and Services Delivery. As part of the team, you will also be expected to assist with the office management. Service delivery and to support Operations Center across APAC region.

Main responsibilities

• Follow up and coordinate service tickets and troubleshooting for clients.
• Support the project team, including producing weekly reports, drawings, project coordination, project documents, logistics, and help deliver better project quality.
• Support Account Managers to prepare quotations, generate reports, follow up on invoices, payment collection, and documentation management.
• Support the office management and administration.
• Support purchasing and logistic related scope including vendor & PO creation, item delivery tracking, inventory management, etc..
• Providing management assistance to the executive team.
• Proactively help solve problems and build the business.
• Working with other team members to increase value.

Requirements

• Possess minimal a Diploma or Bachelor Degree in Administration, or any business and commerce field.
• Great coordination, organization, and paperwork management skills.
• Strong communication skills and able to work closely with different team members.
• Quick learner
• Detail oriented.
• Result oriented.
• Proficiency both written & oral in English. Other languages is an advantage.
• Basic knowledge with AutoCAD, Bluebeam, and BIM 3D drawing is an added advantage [not mandatory]