CRM Solutions Specialist (Salesforce & HubSpot)

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

People Profilers Pte Ltd is seeking a CRM Support specialist to provide day-to-day assistance to CRM users across regional markets. You will handle user queries, issues and service requests, and coordinate with vendors or internal technology teams to resolve problems.

The role covers managing user access, roles and onboarding, maintaining configurations and data quality, preparing training materials, and supporting testing, reports, and dashboards to improve CRM processes and usability.

Qualifications

• 2+ years of experience supporting CRM systems or business applications.
• Hands-on exposure to CRM platforms (Salesforce, Dynamics, SugarCRM, HubSpot).
• Strong communication and training skills with stakeholder coordination.

Responsibilities

• Provide day-to-day support to CRM users across regional markets, including handling user queries, issues, and service requests.
• Troubleshoot CRM-related problems and coordinate with vendors or internal technology teams for timely resolution.
• Manage CRM user access, roles, permissions, onboarding, and offboarding in line with company policies.
• Maintain CRM configurations, master data, system settings, and perform routine system checks to ensure smooth operations.
• Gather user feedback and enhancement requests, and work with stakeholders to improve CRM processes and system usability.
• Support system testing activities, including preparing test cases, conducting SIT/UAT, and validating changes before deployment.
• Prepare user guides, training materials, and conduct CRM training sessions for new and existing users.
• Monitor data quality, support data cleansing activities, and assist with CRM reports, dashboards, and operational metrics when required.

Skills

CRM support

User training

Troubleshooting

Stakeholder coordination

Education

Diploma or Degree in Business/Marketing/IT

Tools

Salesforce

Microsoft Dynamics

SugarCRM

HubSpot

Job description

People Profilers Pte Ltd is seeking a CRM Support specialist to provide day-to-day assistance to CRM users across regional markets. You will handle user queries, issues and service requests, and coordinate with vendors or internal technology teams to resolve problems.

The role covers managing user access, roles and onboarding, maintaining configurations and data quality, preparing training materials, and supporting testing, reports, and dashboards to improve CRM processes and usability.