Crewing Executive

RAFFLES SHIPMANAGEMENT SERVICES PTE LTD; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

RAFFLES SHIPMANAGEMENT SERVICES PTE LTD in Singapore is seeking a Crew Administrator with 1-2 years in the marine industry to verify qualifications, handle endorsements, and coordinate crew changes. You will maintain records in Danaos, monitor document renewals, and support cost-aware crew welfare initiatives.

The role requires strong teamwork, MS Office proficiency, meticulous attention to detail, and the ability to manage multiple tasks under pressure while delivering excellent service to

Qualifications

• Diploma holder with 1-2 years in marine industry.
• Experience handling overseas manning agents and seafarers from multiple countries is preferred.
• Strong communication and computer skills required.

Responsibilities

• Verify crew qualifications and documentation.
• Apply for flag state endorsements for crew and related certifications.
• Monitor and plan crew changes before contract completion.
• Prepare Seafarer’s Employment Agreements per regulated wage scales.
• Update crew records in the Danaos system.
• Monitor document expirations and arrange renewals or repatriation as needed.
• Handle visa applications, flight bookings, hotel reservations and transportation.
• Ensure all permits and travel documents are obtained before mobilization.
• Prepare claims related to crew travel expenses.
• Manage crew insurance claims.
• Oversee performance appraisals and career progression.
• Ensure compliance with company crewing policies and international regulations.
• Coordinate training programs for crew development.
• Assist in annual crew budget planning and cost optimization.
• Support well-being and welfare of crew and address concerns promptly.
• Be prepared to coordinate crew emergency responses.

Skills

Team player

MS Office

Interpersonal skills

Attention to detail

Problem solving

Multitasking

Customer service

Education

Diploma

Tools

Danaos

Job description

Responsibilities

• Verify crew qualifications and documentation.
• Apply for flag state endorsements for crew and otherrelevant certification.
• Monitor and plan regular and timely crew changes before contract completion.
• Prepare Seafarer’s Employment Agreements according to regulated wage scales.
• Update personal records of crew in the crew management system (Danaos).
• Monitor the expiration of crew documents and arrange for renewals or repatriation if necessary.
• Handle visa applications, flight bookings, hotel reservations and transportation.
• Ensure all necessary permits, invitation letters, guarantee letters, and travel itineraries are obtained before mobilization.
• Prepare claims related to crew travel expenses.
• Manage and record crew insurance claims due to medical issues or injuries.
• Oversee performance appraisals and career progression for seafarers.
• Ensure compliance with company policies and procedures for all crewing matters on assigned vessels.
• Apply for or renew Collective Bargaining Agreements for relevant vessels and ITF Blue Cards annually.
• Participate in annual crew budget planning and cost optimization.
• Ensure the well-being and welfare of the crew, addressing any issues or concerns promptly.
• Stay updated with and ensure compliance with international maritime regulations and standards.
• Be prepared to coordinate crew emergency responses including evacuations if needed.
• Coordinate and monitor crew training programs for crew members to enhance their skills and knowledge.
• Perform additional duties as assigned by the Manager.

Requirements

• Minimum Diploma holder with 1-2 years of relevant experience in the marine industry.
• Handle overseas manning agent & seafarers from Myanmar, Indonesia, China, Bangladesh & Philippines.
• Strong team player capable of working with minimal supervision.
• Proficiency in MS Office applications.
• Excellent interpersonal, communication, and computer skills.
• High level of accuracy and attention to detail.
• Strong problem-solving abilities to handle any issues that arise effectively.
• Capability to manage multiple tasks and prioritize effectively under pressure.
• Strong customer service orientation, particularly in dealing with crew members and their needs.
• Experience with Singapore port limit harbour craft manning processes, including the application and renewal of harbour craft crew work permits, manning licenses, pilot exemption certificates, mandatory MPA training and refresher courses, as well as Inland Revenue income tax for crew and MOM levies, would be an added advantage.