Credit Loan Servicing Officer

SING INVESTMENTS & FINANCE LIMITED; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Sing Investments & Finance Limited invites applications for an Associate / Senior Associate (Loan Servicing) in Credit Operations. The role supports accurate processing of receipts, settlements and account maintenance across Hire Purchase, Floor Stock and other lending products.

We seek candidates with banking operations experience, strong communication, and meticulous attention to detail. Diploma in Banking and Finance or equivalent is preferred; proficiency in MS Word/Excel/Outlook is

Qualifications

• Diploma in Banking and Finance or equivalent, or banking-operations experience.
• Relevant loan servicing / credit operations experience is an advantage.
• Customer-focused with strong communication and interpersonal skills.
• Independent, proactive and able to manage multiple priorities.

Responsibilities

• Process and reconcile loan receipts, instalments, repayments, fees and refunds across payment channels.
• Handle loan settlements and redemptions, including statement preparation and document verification.
• Perform daily balancing and reconciliation with Finance, including settlement reports and Form B records.
• Monitor loan maturities, overdue accounts, and other account exceptions.
• Process Form B lodgement and release, and related closures and linkages.
• Coordinate with stakeholders on vehicle-related, bankruptcy, insurance and factoring matters.
• Prepare operational reports and funding projections, maintain records, and support process improvements.
• Perform other ad hoc duties as required by team or Head of Department.

Skills

Customer-focused

Interpersonal skills

Communication

Attention to detail

Organisation

Independent & initiative

Education

Diploma in Banking and Finance

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Access

Job description

Associate / Senior Associate (Loan Servicing) – Credit Operations

About The Company

Sing Investments & Finance Limited (Sing Finance) has more than 60 years of lending experience in the financing arena in Singapore. Our core activities include the acceptance of fixed and saving deposits from the public as well as the provision of loans and credit facilities to individuals and corporations, particularly the Small and Medium Enterprises (SMEs) in Singapore. The relationships that have been built over the years have earned us the reputation as one of Singapore’s trusted finance companies. We are seeking dynamic individuals to grow with us and to continue building relationships with our valued customers.

Responsibilities:

You will support the accurate and timely processing of receipts, settlements, redemptions and account-maintenance activities across Hire Purchase, Block Discounting, Floor Stock, ODA and other lending products. Your key responsibilities will include:

• Process and reconcile loan receipts, instalments, repayments, fees and refunds across approved payment channels.
• Handle loan settlements and redemptions, including statement preparation, document verification and customer or dealer enquiries.
• Perform daily balancing and reconciliation with Finance, including settlement reports, Form B records and final payments.
• Monitor loan maturities, overdue and exceptional accounts, Floor Stock extensions, returned payments and other account exceptions.
• Process Form B lodgement and release, credit and security-document closures, collateral unlinking and other account-maintenance activities.
• Manage vehicle-related, bankruptcy, insurance and factoring matters, coordinating follow-up with relevant stakeholders.
• Prepare operational reports and funding projections, maintain accurate records and support process improvements and regulatory compliance.
• Perform any other ad hoc duties or tasks assigned by the team or Head of Department.

Requirements:

• Diploma in Banking and Finance or an equivalent qualification. Candidates without a diploma but with relevant banking-operations experience will also be considered.
• Relevant experience in loan servicing, credit operations, Hire Purchase or banking operations is an advantage.
• Customer-focused, with strong interpersonal and communication skills.
• Meticulous and organised, with strong attention to detail and a commitment to quality.
• Independent, self-motivated and able to demonstrate initiative.
• A collaborative team player who can manage multiple priorities in a deadline-driven environment.
• Proficient in Microsoft Word, Excel and Outlook; knowledge of Microsoft Access is an advantage.

Corporate rank and remuneration will commensurate with experience

Only shortlisted candidates will be notified.