Creative/Design Account Manager

TOPPAN Packaging Americas; Singapore; On-site; SGD 65,000 - 97,000; Full time

Job summary

TOPPAN Packaging Americas seeks a Creative/Design Account Manager to drive branding and package design initiatives in a client-focused, collaborative environment. The role focuses on managing external clients, guiding projects through our creative process, and ensuring timely, quality outcomes.

Japanese and English communication skills are essential, with on-site work in Tokyo. You will liaise with designers, schedule work, and review outputs to meet briefs, budgets, and milestones.

Qualifications

• 3–5 years in Creative Design, Account Management or similar.
• Understand account financials: estimates, PO processes, costs and invoicing.
• Proficient in Outlook, Word, Excel, Adobe Acrobat, Trident systems and client systems.
• Able to brief designers and manage scheduling using project management tools.
• Strong consumer brand understanding and branding.
• Excellent communication and presentation skills.
• Able to work in a flexible and fast-paced environment with deadlines.
• Strong project management and KPI experience.
• Knowledge of Adobe Creative Suite.
• Commercially astute with growth opportunities.
• Lead projects end-to-end with positive outcomes.
• Willing to upskill and take a proactive role in development.
• Understanding of post-design/production processes.

Responsibilities

• Serve clients by aligning to creative briefs and communicating scope to the team.
• Review projects to ensure deliverables meet approved briefs, budget, and scope.
• Lead projects from kickoff to delivery, scheduling, and workflow management.
• Identify opportunities to expand services with current clients.
• Lead status meetings and ensure clear roles and accountability.
• Provide quality checks to maintain error-free artwork and brand standards.
• Co-manage project kick-offs, brainstorming sessions, and client meetings.
• Oversee capacity needs and resource allocation.
• Maintain positive relationships with creative and production teammates.
• Report productivity and profitability for the business.
• Handle administrative needs required for the work.

Skills

Account Management

Branding

Project Management

Communication

Packaging design

Client Servicing

Tools

Outlook

Word

Excel

Adobe Acrobat

Trident systems

Client systems

Job description

We are looking for a Creative/Design Account Manager who is passionate about branding and package design and wants to work collaboratively in a client-focused environment. This role will manage the needs, expectations and daily communication with external customers while guiding projects through our internal creative process.

This is a role based in Japan with requirement to work onsite in Tokyo.

Key Responsibilities

• Service clients by receiving and aligning to creative briefs, attending kickoff meetings, understanding the scope of the work and effectively communicate to the team and managing customer expectations
• Review projects on an ongoing basis, ensuring deliverables are in line with approved brief, budget and scope
• Lead all projects from beginning to end including design briefing, scheduling, and appropriately using our project management/workflow tools
• Support in identifying opportunities to expand our services with our current clients
• Lead and document status meetings, including ensuring everyone is clear on what their role is and hold them accountable
• Provide quality checks on all design work to ensure customer brief/expectations are met and ensure we maintain a high standard in error free artwork
• Co-manage project kick-offs, brainstorming sessions, and client meetings, ensuring a clear understanding of the project and the objectives between involved team members
• Oversee capacity needs to help identify resources required and elevate when needed
• Develop and maintain a positive relationship with your creative and production colleagues
• Responsible for reporting productivity and profitability on the business
• Provide relevant and appropriate administrative needs required for the work

Requirements

• Minimum 3-5 years of experience in Creative Design, Account Management, Client Servicing, or a similar role
• Has an understanding of account specific financials: Creating estimates, receiving and managing PO processes, applying costs and invoicing
• Competent user of: Outlook, Word, Excel, Adobe Acrobat, bespoke Trident systems and where necessary client specific systems
• Able to brief designers, manage scheduling, and appropriately using our project management/workflow tools
• Review projects on an ongoing basis, ensuring deliverables are in line with approved brief, budget and scope
• A strong understanding of consumer brands and branding
• Excellent communication and presentation skills, with the ability and confidence to share your thoughtful design perspective
• Is able to work in a flexible and dynamic work environment, working towards fast moving deadlines
• Strong overall project management skills, including experience working within a workflow and KPI management
• General knowledge of Adobe Creative Suite and other applicable creative programs
• Is commercially astute and able to identify growth opportunities
• Able to lead projects end to end with positive results and outcomes
• Has the desire to upskill and takes a proactive role in their development
• A cursory understanding of the post design/production process

Language Requirements

• Business-level Japanese and English proficiency, both written and spoken.
• Ability to communicate effectively with local and international stakeholders.