Creative/Design Account Manager

TOPPAN Trident Singapore Pte. Ltd.; Singapore; On-site; SGD 49,000 - 74,000; Full time

Job summary

TOPPAN Trident Singapore Pte. Ltd. is seeking a Creative/Design Account Manager to drive branding and packaging design across client projects.

You will manage daily communication with external customers and guide projects through our internal creative process, ensuring alignment with briefs and delivering high-quality artwork. Based in Japan with an onsite role in Tokyo, you will lead cross-functional teams, brief designers, and manage schedules while identifying growth opportunities with

Qualifications

• Minimum 3–5 years of experience in Creative Design, Account Management, or Client Servicing.
• Understanding of account financials: estimates, PO processes, costs, invoicing.
• Proficient with Outlook, Word, Excel, Adobe Acrobat and client systems.
• Able to brief designers and manage scheduling using workflow tools.
• Strong consumer branding knowledge and presentation skills.
• Ability to work in a fast-moving, flexible environment.

Responsibilities

• Serve clients by aligning to creative briefs and managing expectations.
• Review projects to ensure deliverables meet brief, budget and scope.
• Lead projects end-to-end including design briefing and scheduling.
• Identify opportunities to expand services with current clients.
• Lead status meetings and ensure clear roles and accountability.
• Provide quality checks for error-free artwork and design outputs.
• Co-manage kickoff, brainstorming, and client meetings with teams.
• Oversee capacity and resource planning; maintain client relationships.
• Report productivity and profitability; handle administrative needs.

Skills

Creative Design

Account Management

Client Servicing

Branding

Communication & Presentation

Project Management

Adobe Creative Suite

Japanese-English Proficiency

Tools

Outlook

Microsoft Word

Microsoft Excel

Adobe Acrobat

Trident bespoke systems

Job description

We are looking for a Creative/Design Account Manager who is passionate about branding and package design and wants to work collaboratively in a client-focused environment. This role will manage the needs, expectations and daily communication with external customers while guiding projects through our internal creative process.

Role based in Japan with requirement to work onsite in Tokyo.

Key Responsibilities

• Service clients by receiving and aligning to creative briefs, attending kickoff meetings, understanding the scope of the work and effectively communicate to the team and managing customer expectations
• Review projects on an ongoing basis, ensuring deliverables are in line with approved brief, budget and scope
• Lead all projects from beginning to end including design briefing, scheduling, and appropriately using our project management/workflow tools
• Support in identifying opportunities to expand our services with our current clients
• Lead and document status meetings, including ensuring everyone is clear on what their role is and hold them accountable
• Provide quality checks on all design work to ensure customer brief/expectations are met and ensure we maintain a high standard in error free artwork
• Co-manage project kick-offs, brainstorming sessions, and client meetings, ensuring a clear understanding of the project and the objectives between involved team members
• Oversee capacity needs to help identify resources required and elevate when needed
• Manage and maintain a positive relationship with your creative and production colleagues
• Responsible for reporting productivity and profitability on the business
• Provide relevant and appropriate administrative needs required for the work

Requirements

• Minimum 3-5 years of experience in Creative Design, Account Management, Client Servicing, or a similar role
• Has an understanding of account specific financials: Creating estimates, receiving and managing PO processes, applying costs and invoicing
• Competent user of: Outlook, Word, Excel, Adobe Acrobat, bespoke Trident systems and where necessary client specific systems
• Able to brief designers, manage scheduling, and appropriately using our project management/workflow tools
• Review projects on an ongoing basis, ensuring deliverables are in line with approved brief, budget and scope
• A strong understanding of consumer brands and branding
• Excellent communication and presentation skills, with the ability and confidence to share your thoughtful design perspective
• Is able to work in a flexible and dynamic work environment, working towards fast moving deadlines
• Strong overall project management skills, including experience working within a workflow and KPI management
• General knowledge of Adobe Creative Suite and other applicable creative programs
• Is commercially astute and able to identify growth opportunities
• Able to lead projects end to end with positive results and outcomes
• Has the desire to upskill and takes a proactive role in their development
• A cursory understanding of the post design/production process
• Language Requirements: Business-level Japanese and English proficiency, both written and spoken. Ability to communicate effectively with local and international stakeholders.

Our Thermoformed and Flexible Packaging business serves North America, Latin America and Europe with 22 locations. We create and manufacture sustainable packaging solutions. Our customers span the food, retail, and medical sectors. Our packaging meets the needs of a wide range of applications including snacks, condiments, healthcare items, prepared meals, fresh produce, coffee, and pet food. We are committed to responsible packaging that protects products and supports a healthier planet.

Our Vision: Change the World through Packaging Innovation

Our Mission: Foster a society focused on well-being and sustainability, while safeguarding our planet for future generations, through the continuous development of innovative packaging solutions that explore cutting-edge materials and technologies.

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